Does cancelling stop charges?
Cancelling a membership does stop future billing. That said, we will process any pending bills on your account upon cancellation.
Two situations would result in a pending bill on your account:
The creator you supported charged per creation and they made a paid post(s) while your membership was active
Example:
You have a £1 per-post membership. The creator publishes a paid post on 9th July, which generates a pending bill on your billing history. On 20th July, you cancel your membership – we process your payment for £1.
You can refer to your Billing history for information about the post date.
Your membership was active at midnight on the 1st of the month (PST)
Example:
You have a £5 monthly (not charged up-front) membership. On 1st July, we bill your active membership for access you had in June. If you cancel on or after 1st July we will process your payment.
If our attempt to charge your 1st July payment declines, we will re-attempt.
Can I get a refund for this charge?
In most cases, we don't refund patrons on behalf of a creator. In this situation, the creator may offer a refund at their discretion.
You can message your creator on Patreon. We recommend sending the following information with your request:
- The amount of the transaction(s) you are requesting be refunded
- The date(s) of the original transaction(s)
- Your reason for requesting a refund