Does cancelling stop charges?
Cancelling a membership does stop future billing. That said, we will process any pending bills on your account upon cancellation.
Two situations would result in a pending bill on your account:
-
The creator you supported charged per creation and they made a paid post(s) while your membership was active
Example:
You have a £1 per-post membership. The creator publishes a paid post on 9th July, which generates a pending bill on your billing history. On 20 July, you cancel your membership – we process your payment for £1.
You can refer to your Billing history for information about the post date.
-
Your membership was active at midnight on the 1st of the month (PT)
Example:
You have a £5 monthly (not charged upfront) membership. On 1 July, we bill your active membership for your June access. We will process your payment if you cancel on or after 1 July.
If our attempt to charge your 1st July payment declines, we will re-attempt.
Can I get a refund for this charge?
We encourage you to contact the creator to request a refund. In this situation, you can message the creator on Patreon. We recommend sending the following information with your request:
- The amount of the transaction(s) you are requesting be refunded
- The date(s) of the original transaction(s)
- Your reason for requesting a refund
