Since Patreon only provides the platform for transactions between users, we don't issue refunds on behalf of creators.
If a member wants to request a refund, they can request it through their Billing History within 60 days of the original payment. Note that per-creation charges can't be refunded this way and must go through Patreon Product Support. Creators can issue refunds from their Refunds dashboard or Relationship Manager. Here's our guide to refunding a member, if you need help with that.
Once a refund is issued, processing can take up to 10 business days.
Refunds I didn't initiate are listed as "Refunded by Patreon"
There are instances in which a refund may be issued due to fraudulent activity or other circumstances, as determined at Patreon's sole discretion. Under your member's payment history, these are considered fraudulent refunds and will be listed as "Refunded by Patreon" in your Relationship Manager.
When a member is suspected of fraudulent activity, their account is disabled, and the funds from their pledges are returned to the cardholder if we do not hear back from them within 10 days of the notice.
Creators do have the option to submit an appeal. Appeals are typically responded to within 5 business days.
What is a failed refund?
A refund may fail if you attempt to refund a member without sufficient funds in your account balance. It can also occur if there was a technical error on our end. You'll find these failed refunds listed as $0 in the Refunds CSV download. You can reattempt a failed refund at any time from your Relationship Manager.