Join community chats (Closed beta)

What is a community chat?

Community features are in early testing and are expected to be rolled out to creators and members on an ongoing basis. These features are available on the mobile app only!

You can download the latest version of the Patreon app below: 

A community chat is where you can chat with creators and other members outside of the comment section. Connect with your favorite creators and get to know people from all over the world who share your interests and passions!

How community chats work

Join a community chat

You can join a community chat on the Patreon mobile app (Android or IOS) by tapping on the Chat/Messaging icon from the bottom app menu

Select the chat you want to join and agree to the guidelines — By selecting I agree, you allow your name and photo to be shown in the chat. You also agree to follow Patreon’s Community guidelines and Privacy policy.

Once you join and open a chat, you can go to that chat’s settings page by clicking on the chat name at the top. This is where you’ll find:

• The chat guidelines
• Other members with access to the chat

Access to chats is based on the membership tier your creator selected for each individual chat; this means that depending on the membership option you are in, you may have access to different chats than a person with a different membership option.

All chats you have access to as part of your membership will show up on your Chats tab, so you can join them by agreeing to the guidelines.

Chatting with the creator and other members

There are several ways members can interact with each other and with the creator through chats:

• Type a message: You’ll find the option to type your message at the bottom of the screen. Once you’re done, click the arrow on the right side to send!
  
  
• Start or reply to a thread: To do this, simply tap the message you want to reply to or start a thread and click on Reply in thread
  
  
• React to messages: React to chat messages by pressing and holding a message until you see the option to add a reaction with an emoji
  
  
• Share photos directly from your device: You and other members can share photos directly from your device by clicking on the image icon at the bottom left corner when writing a message

Chat guidelines and reporting

Chat guidelines are rules for the community space, and they exist to keep you and the community safe. You will not be able to join a chat without first agreeing to the chat guidelines.

You can check the chat’s guidelines anytime by opening the chat and clicking on the chat’s name at the top. This will take you to that chat’s settings page, where you’ll find the Chat guidelines.

How to report a message:

You should feel comfortable reporting messages that are outside of chat guidelines directly to the creator.

Here’s how you can do it:

1. Go to the Patreon mobile app (Android or IOS) and click the Chat/Messaging icon from the bottom app menu
2. Click on the chat and press and hold the message you want to report
   Select Report Message — You’ll be asked why you are reporting the message. Select the reason that applies
3. Click Confirm

Please note that reporting a message is not anonymous. Your creator will be notified that you reported the message, and they will decide whether to keep or delete it. On the other hand, the person who sent the message will not know you reported it.

Block a person

1. Go to the Patreon mobile app (Android or IOS) and click the Chat/Messaging icon from the bottom app menu
2. Select a chat and click on the chat’s name to open that chat’s settings
   You’ll see a list of members; search for the member you want to block
3. Click Confirm
4. Alternatively, you can also click on any message sent by that person and long press the message until you see the option to block
5. Blocking someone means you will stop seeing their messages on chats

FAQ

• There is no limit to how many chats you can join. If the creator is using chats and they are available for your membership, you will always have the option to join that chat.

• At this moment, it’s not possible to edit a message that has already been sent; however, you can delete a message and resend it. A message that has been deleted will show up as Message deleted, but it won't be shown that you’re the one who sent it.

• If you cancel your membership, you will lose access to any chats you joined. When you lose access will depend on that creator’s billing model:

  • If you cancel a monthly (non-charge upfront) or per-creation membership, you will immediately lose access to the chats
  • If you cancel a charge upfront or subscription billing membership, access to chats will be revoked at the end of your final billing cycle
  • When you cancel an annual membership, access to chats will be revoked when the your yearly membership ends

• Switching to a different membership option might mean losing access/gaining access to some or all chats, depending on what chats are part of your new membership — Access to chats is based on the membership tier your creator selected for each individual chat. All chats you have access to as part of your membership will show up on your Chats tab

• Currently, it’s not possible to leave a chat unless you cancel your membership to the creator.