While the examples throughout this article are in US Dollar ($), it is possible that you get paid in any of our supported currencies, depending on the currency you and the patron have chosen.
- Status (active, declined, canceled, refunded, fraud, follower)
- All tiers (filter by patrons with “No tier,” or by your Tier levels)
- All benefits
- Pledges amount and lifetime pledge amount (payment amount)
- Join date
- Completion status
|Name||Your patrons’ profile name. Patrons can be anonymous, just as creators can, so their profile name may not be their actual name.|
|The email address of your patron|
|Discord||Your patron's Discord handle|
|Tiers||The tier that your patron is currently on|
|Address||Your patron's shipping address, if they've provided one|
|Pledge||Their current payment amount. If you are using annual memberships, you may also find patrons marked as "per year." Learn more about annual plans here|
|Lifetime||The total amount they’ve paid you as their patron. Please note that the Lifetime payment amount does not update immediately, and there may be a delay in this number updating for patrons, particularly during billing processing on the 1st of each month|
|Last charge||The last time that we attempted to process that patron’s payment. You can find whether or not the attempt was successful in the “Status” column directly to the right|
|Status||This column will show you the status of the patron’s most recent attempted charge|
|Notes||If you have added any notes that might help you in your relationship with particular patrons, you’ll find them located in this column|
You can find the complete payment history for individual patrons by clicking on them within the Patron Relationship Manager. Clicking on See all payment history will bring up a window with their complete billing history.
What do the statuses in my Relationship manager mean?
|Paid||This means the payment was successful|
Learn more about viewing patron payment history, in this help center guide.
If it displays as declined, it means that we’ve attempted to process their payment, but their bank has declined the charge. We regularly reattempt declined payments, however, oftentimes, the patron will want to contact their bank to ensure nothing is blocking the payment. Feel free to share this with patrons in a declined state: How do I retry my payment?
|Upgraded||The patron has successfully increased their payment amount or tier level|
|Downgraded||The patron has successfully decreased their payment amount or tier level|
|Deleted||This means that the patron deleted their membership|
|Repledged||This means they’ve become your patron again|
|Refunded||This means that this particular bill has been refunded to the patron. You can find a full list of refunded patrons by downloading the Refund CSV from your Documents section of your Payouts|
|Tier deleted||When you’ve removed a Tier from your page. When you delete a Tier, it doesn’t delete a patrons’ payment, so be sure to communicate the change with patrons ahead of time. Learn more about retiring a Tier|
|Refunded by Patreon||The pledge was found to be fraudulent in a fraud review and the funds for this pledge have been refunded to the cardholder|