Managing access to your posts

  • Updated

Setting post access will allow you to control exactly which audience your content is reaching. Keep reading below to learn more.

How to set access to your posts

While creating or editing a post, you can set access to as specific of an audience as you’d like. Under Who can see this? you can choose one of the following:

Audience What does it mean?
Everyone Anyone can find and consume your public posts - free and paid members and even non-members, whether logged in or logged out. 
Free members only

Only free members can access posts with this option selected. Your free members will receive a notification according to their chosen settings, either via push notification or email.

These posts won't show up in your paid members' feeds, and they won't receive any notifications about them. The post will still be visible in the public feed for anyone not a member, with a lock icon.

Paid members only

This option grants access exclusively to those with a paid membership. When selecting this, you can choose between:

  • All paid members toggle on: Enabling this means all paying members, regardless of their membership tier, can access the post. This is also true for members who selected choose what you pay, “no tier” path.

  • All paid members toggle off: You can manually choose which membership tiers have access. By default, all tiers are selected, so remember to deselect any tiers you want to exclude.

    With this option off, Free members and members who selected a choose what you pay, “no tier” path will see the content with a lock icon and won’t have access to your post unless they update their membership with you

Why should I post for tiers instead of All paid members?

Creators can give certain tiers post access while keeping them locked to others. Here is why that can be beneficial to run your membership:

  • It gives you more control over which members find your posts
  • Do you have multiple projects and offer different benefits at the same tier level? You can have multiple tiers at the same price and have the option to provide the content you want. So you can have two $5 tiers offering completely different benefits

Your Relationship manager organizes all of your members by their tier — so there’s no guesswork on which posts different members can view!

Helping members gain access to your posts

If you have members who are in no tier or who are paying more than their tier price, we suggest that you reach out to them to let them know that they may be missing out on certain posts.

To message members who aren’t in a tier:

  1. Visit your Relationship Manager
  2. Click on the Filters button
  3. Under the Tiers section of the filters, select No tiers
  4. Then click the Apply filters button to get a list of all members who aren’t in a tier
  5. Click the Message button to send a mass note — our suggested messaging can be found below:

Dear member,

I noticed that you created a custom pledge, or “no tier” when you joined my page. As a heads up, I post most of my content for the specific Tiers I offer. If you aren't in a Tier, you might not have access to all of the posts I'd love you to have.

If you’d like access to posts for my [TIER NAME] Tier, you'll want to select that Tier. You can make sure you're in the right Tier by visiting your Memberships, and it will only take a minute.

If you need any additional help with this, here's Patreon's guide to unlocking posts.

Thanks for your continued support!

Here’s how to spot check your Relationship manager for members who are paying more than their tier price:

  1. Visit your Relationship Manager
  2. Click on the Filters button
  3. Under the Tiers section of the filters, select a single tier
  4. In the Pledge amount section, set the prices range between your base tier prices and a significantly higher amount (like 100x the amount)
  5. Then, click the Apply filters button to get a list of members who are paying more than that tier price
  6. Click the Message button to check in with these members. Feel free to use our suggested messaging:

Dear member,

I’m messaging you because I noticed that you’re currently pledging a higher amount than the membership Tier you’re signed up for. I post most of my content for my specific Tiers only, so you might not find all of my posts with your current membership.

I want to ensure you access the posts and benefits you intended. You can join my [TIER NAME] Tier by visiting your Memberships — this will only take a minute.

If you need any additional help with this, here's Patreon's guide to unlocking posts.

Thanks for your continued support!

FAQ

  • All of your old posts will remain the same within the old model – so they'll be accessible to members based on the tier amount they're paying.

  • November 7th, 2018.

  • No. For paid members, you will only be able to select post access based on Tier or All paid members status.

  • Yes, all the checkboxes will populate when you select All paid members.

  • No, they cannot. You'll need to request your members do this themselves.

  • Members can find this by going to their Memberships page and clicking edit. You can also send this help center article detailing how to edit their membership.

  • Members can only sign up for one tier.

  • At the moment, it’s not possible to make a post that is locked to non-members but visible to both free and paid members. Creators who wish to make content available to both free and paid members should instead make posts for Everyone (Public).

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