These steps are known to help resolve basic issues around receiving our SMS 2-factor authentication codes on your device. Be sure to retry your login after each step.
First, try turning “airplane mode” on your mobile device for about 10 seconds, then turn it off.
After turning off “airplane mode,” turn your phone off and on. You’ll want to power your device down all the way, and then manually restart it – using a “reboot,” or “restart” function on your device (if you have them) won’t do the trick.
I’m still not receiving my 2-factor SMS code
If neither of these steps do the trick, and you haven't changed phone numbers or carriers recently, click ‘Send us a note’ below with the following details:
A screenshot of the SMS confirmation page; this will generally contain a partial phone number
Where you're currently located
The full phone number, with country code, that you're currently using for two factor authentication.