RESOLVING ISSUES

Account Issues

• Sanctions Policy
• Not receiving my 2-factor SMS code
• Login issues
• I used the wrong email for my account
• I have two accounts
• Unrecognized device verification request

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Troubleshooting

• Resolving issues with video posts
• Troubleshoot problems on the Patreon app
• Found a problem with the site
• Browser support
• Scheduled maintenance
• Can’t message people from my Relationship Manager

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Contacting Us

• April 2020 Announcement: increased wait times for support.
• How do I bring a request for creator or patron information?
• Is there a phone number I can call?
• Do you have a phone number I can call?

Trust & Safety

• My account has been suspended
• My page has been flagged as adult content, what can I do?
• My page has been taken down, what can I do?
• My work is being stolen!
• Should my creator page be marked as adult content?
• I am being bullied, how can you help?

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