If you are not receiving emails from Patreon, this article lists the actions we suggest to make sure that our emails reach you.
Check your Spam, Junk, Promotions and Social folders
It’s possible that our emails are being organised into lesser-used inbox sections.
If you find Patreon emails in your Spam folder, you can unmark those emails as Spam, ensuring that future emails of that type appear in your inbox.
Add Patreon emails to your inbox contact list
Adding the following addresses to your contact list will help make sure that our emails never get lost:
- no-reply@email.patreon.com (communication from Patreon)
- no-reply@patreon.com (device verification, payment and other automated emails)
- password@patreon.com (password reset emails)
- bingo@patreon.com (creator post emails)
- message@patreon.com (private message notifications from your creators)
- guidelines@patreon.com (trust and safety communication)
- @patreon.zendesk.com (product support communication)
Here are Google’s instructions for adding a new contact for Gmail and Yahoo’s instructions for managing your email contacts.
Using a private domain? Check with your service provider
Your provider may have additional anti-spam tools running that prevent you from getting messages from us. If so, ask them to add the above addresses to your safe list.
If our emails still aren’t reaching your inbox, you can click the button to Submit a request with our Product Support team – the team will investigate further and help resolve this.