This article will cover how a patron is able to receive a refund on Patreon. It will cover how for most cases, Patreon is not able to issue the refund on behalf of the creator so the patron needs to reach out to the creator directly. It will also go over what to do if a creator refuses to issue a patron a refund and the steps for the patron to take.
Patrons need to delete memberships prior to the 1st of the month (Pacific Standard Time) if they want to avoid the next month's charge. If a patron subscribes to a creator on a monthly basis, their membership is renewed on the 1st of every month until it is cancelled. We've created this guide to help you with any cancellations you may need to make.
Since Patreon only provides the platform upon which payments between patrons and creators are made, patrons will need to contact the creator to request a refund. Check out this article from our Help centre for help sending messages to creators: How do I message a creator?
Creators can issue refunds from their Relationship Manager after looking up the patron by name. The three most recent payments will also be listed, and they can select the option to Refund next to the payment. If a creator wishes to issue a refund, but is having difficulty doing so, they can reach out to us for assistance as well.
|Creators can only refund a charge that originally occurred within 90 days of the attempted refund. Any refunds older than 90 days, cannot be processed. If a creator needs to issue a refund older than 90 days, they'll need to do so off of Patreon.com.|
What if a creator refuses to issue a refund?
If after contacting the creator for a refund, Patreon may offer refunds at our sole discretion, based on the circumstances. In order to be eligible to receive a refund, patrons need to contact Patreon within 10 days of the charge processing on their statement. You will also receive notice of whether the refund is denied, or approved and issued. Once a refund is issued, it can take up to 5-7 business days to process.
Note: If you’ve already deleted your pledge, or have messaged the creator and have yet to hear back, you may need to get in touch with the creator through channels outside of Patreon.