This additional authentication flow will be a pop-up that presents the patron’s bank’s authentication page. The pop-up may request a username and password, a code sent by email or text, or any other authentication method supported by the bank. Patrons should contact their bank with any questions about fulfilling the authentication requirements as Patreon does not control the form.
I am a patron. How does it affect me?
If you add a new credit or debit card or pledge to a new creator, you may encounter a pop-up from your bank that requests extra verification. This could be a username and password, a code sent by email or text, or any other authentication method supported by your bank.
Here's an example of what that pop-up might look like, using a card from the Netherlands:
Please note that if you have any questions or issues with one of these pop-ups, you would have to check with your bank as they are not controlled by Patreon.
I am a creator. Do I need to do anything?
For detailed information on this directive, please review this summary from the European Commission.