My purchases

  • Updated

This article serves as a guide to both members and non-members who have purchased or are considering purchasing from a creator who sells digital products on Patreon.

Purchasing

Browsing the shop

To visit a creator’s shop on Patreon, you can either:

  • Go to their creator page and click on the Shop tab located at the top
  • Directly access through the link: patreon.com/[creator]/shop — (Make sure to insert the creator’s name in the [creator] section of the URL)

Once you're on the creator's shop page, you'll find all of their published products for sale.

You can use the Sort button at the top left corner to filter the products to make it easier to find what you’re looking for. If you’re logged in and a paid member of that creator, you can see which items you get for free as part of your existing membership with that creator - Alternatively, you can also find all products included in your membership on your Purchases page.

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If you want to know more about a specific product, clicking on it will open a Product details page. Each product has its own dedicated product page where you can check information such as

  • Price
  • File type and size
  • Video and Audio files: You can check the file stream length, and, if available, you can also preview a clip of the content before purchasing it
  • Description of the product
  • Other products in the creator’s shop

How to purchase a product

Mobile app purchasing on the iOS app is rolling out to fans in select countries and currencies. Visit our iOS in-app purchases: country & currency page for more information about where iOS in-app purchases are currently supported. Fans in other countries will be able to browse and view products on the mobile app but will only be able to purchase on the desktop or mobile web.

You can buy digital products through either the Desktop or the Patreon app and access them in the Purchases tab, regardless of where the purchase was initially made.

Accessing my products

Products you’ve purchased and have access to as part of a membership will automatically be available to you in your Purchases tab. Here’s how to access the Purchases tab:

    1. Log in to your Patreon account
    2. Once logged in, navigate to the Purchases tab. You can find this tab on the left-side navigation menu
      • Not seeing your Purchases? Click on your name in the bottom left corner and make sure you are on a member profile
    3. Alternatively, you can also access your purchase by clicking on the provided link in your receipt email

    Purchases-tab.png

    1. Log in to your Patreon account
    2. Once logged in, navigate to the Purchases tab
      • Not seeing your Purchases? Click on the menu menu.png in the top-left corner > click on your profile name at the bottom of the menu > select your member profile > click on the Purchases tab
    3. Alternatively, you can also access your purchase by clicking on the provided link in your receipt email
    1. Go to the app Home screen and tap your profile icon at the top right corner
    2. Click on Purchases

On Purchases, you'll see a list of all your purchases so far. From here, you can:

  • View images: If you purchased an image or image galleries, you can view them by clicking on the product and selecting the View option
  • Play Media: If the item you purchased is a video or audio file available for streaming, you can play it directly from the product page by clicking on the Play button
  • Download Files: In case your purchase includes downloadable files, you can easily download them from the product page. To do this, click on the product and look for the Download button.

Viewing my Purchase History

If you want to keep track of your purchases and access your receipts, you can easily access your purchase history by following these steps:

    1. Go to your Settings on the left navigation
    2. Click on More and select Billing history
    3. You can filter by Purchases to view your product-related billing history and receipts
    4. If you want to download a receipt for your purchases, click on the Receipt link below Payment
    1. Click on the menu menu.png in the top-left corner and go to your Settings
    2. Select Billing history
    3. You can filter by Purchases to view your product-related billing history and receipts
    4. If you want to download a receipt for your purchases, click on the Receipt link below Payment

Purchased products becoming unavailable

If a product is unavailable in your Purchases tab or when you visit the product page, it was either deleted by the creator or did not meet our Community or Benefit Guidelines and cannot be accessed on Patreon. Products labeled as unavailable in a creator’s shop cannot be purchased.

We work with creators when products do not meet our Community Guidelines; however, there is no guarantee that the product will become available again. Please refer to the section below for more information about contacting a creator if a product becomes unavailable or is deleted.

Requesting a refund on a purchase

If you have any questions or need to request a refund for a purchased product, you can easily get in touch with the creator by following these steps:

    1. Go to your Purchases tab. You can find this tab on the left side navigation menu
    2. Locate the specific item you would like to inquire about or request a refund for
    3. Click on the product to access its dedicated product page
    4. On the product page, click on the Mail icon located in the top right corner.Write your message to the creator — we recommend including your Order ID from your receipt in your message
    5. Once you have finished writing your message, click the send button to forward it to the creator
    1. Go to your Purchases tab.
      • Not seeing your Purchases? Click on the menu menu.png in the top-left corner > click on your profile name at the bottom of the menu > select your member profile > click on the Purchases tab
    2. Locate the specific item you would like to inquire about or request a refund for
    3. Click on the product to access its dedicated product page
    4. On the product page, click on the …(three dots) button located in the top right corner.
    5. Click on Message Creator
    6. Write your message to the creator. Once you have finished writing your message, click the send button to forward it to the creator

If you purchased a product through the iOS app, you can also request a refund through Apple. To do this, you would need to go through the Apple refund flow with your Apple ID. Apple will process refunds within 60 days of the purchase taking place. If the refund is granted, funds will be issued back to your Apple account.

You can read more about refunds in Patreon’s refund policy. Refunded products will be removed from your Purchases tab, and you will immediately lose access to the content.

Reporting content

Keeping Patreon’s community safe is important to us, so we ask that you report any product that you believe does not meet our Community Guidelines. Here’s how you can do it:

    1. Go to that product’s dedicated product page by clicking on it from the creator’s shop or, if you purchased it already, from your Purchases tab from the left navigation
      • Not seeing your Purchases tab? Click on your name in the bottom left corner and make sure you are on a member profile
    2. You’ll find a …(three dots) button in the upper right-hand corner
    3. Click on Report this product. You’ll be taken to a page where you’ll be asked to provide a reason for the report
    1. Go to that product’s dedicated product page by clicking on it from the creator’s shop or, if you purchased it already, from the Purchases tab
      • Not seeing your Purchases? Click on the menu in the top-left corner > click on your profile name at the bottom of the menu > select your member profile > click on the Purchases tab
    2. You’ll find a …(three dots) button in the upper right-hand corner
    3. Click on Report this product. You’ll be taken to a page where you’ll be asked to provide a reason for the report

Trust and Safety might not directly share the result of their investigation or any follow-up actions that they might consider taking as a result of your report. If a reported product does not meet Patreon’s Community Guidelines, the creator will be notified, and the product will be hidden from their shop so it is no longer available for purchase. If you purchased a product that has since been hidden, it will be unavailable in your Purchases tab and may ultimately be deleted.

FAQ

  • No, anyone can purchase from a creator’s shop. The only requirement is that you create a Patreon account.

  • Accepted payment methods and currencies are the same as those currently supported for paid memberships. You can read more in member currency settings.

  • We are required by law to apply sales tax/VAT to purchases made in certain jurisdictions. You can see a breakdown of where we’re collecting sales tax from and what those tax rates are on Sales Tax on Patreon.

    You can see more details about your payment and any tax paid at any time on your Billing history.

  • A product may be unavailable for a couple of reasons:

    • The creator has unpublished the product: if you already purchased the product, you can find it in your Purchases tab
    • The product did not meet our Community Guidelines or it was deleted by the creator: the product is no longer accessible on Patreon

    Please note that products that are marked as unavailable in a creator’s shop cannot be purchased.

  • Product prices on the iOS app are higher by default to account for Apple's App Store fees, charged by Apple. This ensures that creators earn at least the same amount on a product sale as they do if you purchase on the web.

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