Where is my Payout?

We know how exciting payout day can be – let us help you through any hiccups that may delay your payout. This article will go through the most common troubleshooting our team helps creators with to get them paid.

Please note that it can take 1-2 business days to process your payout via PayPal, and 3 - 5 business days to process via Stripe and Payoneer global bank transfer.

Do you have a payout method?

If we don't yet know where to send your payout, we won't be able to transfer your balance. 

To add or update your payout method:

1. Log in to your creator account. 
2. Click on the Settings link from the creator menu. 
3. Click on Payout and Taxes settings from the menu bar. 
4. Add or update your payout method. 

An automatic 5-day payout lock is placed on your account balance whenever you add or update a payout method. 

Stripe direct deposit delays

Payments can be delayed in Stripe for two reasons: holidays and incorrect account information. 

If it's been more than 3 days since you sent your payout through Stripe and there is not a holiday, we recommend getting in touch with your bank to find if there are any pending deposits on their end. 

There's also a chance that the account information submitted isn't quite right. You can re-submit your information to trigger a retry. 

To trigger a direct deposit retry: 

1. Log in and click on the Settings link from the creator menu. 
2. Click on Payouts and Taxes setting from the menu bar.
3. Scroll down and click the Update bank information button and re-enter your bank account and routing numbers. 
4. Scroll down and click the Save button. 

Stripe will automatically reattempt transfers to the updated bank information within 1-3 business days.

PayPal delays

If you're using PayPal, the slightest typo can direct your balance to a non-existent account. Double-check the PayPal email you have connected to your Patreon account. 

To check the PayPal email we have on file: 

1. Log in and click on the Settings link from the creator menu. 
2. Click on Payouts and Taxes setting from the menu bar.
3. Scroll down to the Payout method section and check the PayPal email address. 
4. If there is any typo, correct it as soon as possible, and reach out to our support team using the "Email Patreon Support" button at the bottom of this page. 
   
   

Payoneer delays

Whether you use Payoneer to send direct deposits to your local bank, or you get funds auto-loaded to a Payoneer card, there are a few issues that could cause a delay.

If it's been longer than 5 business days since you paid out, we recommend getting in touch with Payoneer directly. You may need to verify your Payoneer account or send documentation to receive payouts. Payoneer can help you through that process. 

Here's our guide to help you contact Payoneer. 

Has your pledge processed?

Check your Relationship Manager, where you'll find all of your patrons currently with active memberships. You will only receive payouts to your account if you have patrons actively pledging to you. If you are on a "per post" page, your patrons would have needed to be pledging to you before you posted a paid post; if you are on a monthly campaign, they will have needed to join before we started processing payments on the 1st of the month. 

If you have declined patrons, you will not receive their payment until their payment clears. Learn more about declining patrons in this help guide: Why have my patron’s payments declined?

Is there a temporary hold on your account?

To ensure the security of your account, and make sure YOU are the one collecting your earnings, we sometimes need to place a temporary hold on your payouts. Visit this help guide for more information about temporary payouts holds: Payout withdrawal process

You should receive a notification as well as an email when this happens, so if you haven't received either, this is probably not the issue. If you get a notification letting you know the time and date you can pay out your funds, this means that you are within 24 hours of the last time you manually paid out. 

A payout lock will be lifted after 5 days, at which time you’ll be able to manually pay out any funds from your account. 

Are you pledging to other creators?

We use the balance in your account to cover any pledges you have to other creators, so if the amount you are paying other creators is more than you are collecting for your page, you won't have a positive balance in your account. You can check this within your Payouts Dashboard. 

And finally…. if unsure, contact your bank!

If your payment info was entered incorrectly, or your bank may have reversed the payout or sent it to another account. You can reach out to your bank to check if that’s the case.