Please note that it can take 1 - 2 business days to process your payout via PayPal, and 3 - 5 business days to process via Stripe and Payoneer global bank transfer.
Do you have a payout method?
Have you added a payout method to your account? You’ll want to ensure that information has been updating to begin receiving payouts! To check this, navigate to your Payout and Taxes settings and make sure that you have entered a valid checking or PayPal account in order to receive payment.
At the top of your Payouts Dashboard page, you'll have your total account balance, which you can manually pay out at any time by clicking the "Withdraw balance" button.
Please note that you'll be able to pay out once every 24 hours.
At the top of your Payouts Dashboard page, you'll have your total account balance, which you can manually pay out at any time by clicking the "Withdraw balance" button.
Please note that you'll be able to pay out once every 24 hours.
Update your payout method
Payments can be delayed in Stripe for two reasons: holidays and incorrect account information. If it's been more than 3 days since you sent your payout through Stripe and there is not a holiday, we recommend getting in touch with your bank to see if there are any pending deposits on their end.
If you've already connected a bank account, there's a chance that the bank account information submitted isn't quite right. Please re-submit your bank account and routing numbers from your Patreon Payouts and Taxes setting. Stripe will automatically reattempt transfers to the updated bank information within 1-3 business days.
If you're using PayPal, double check the PayPal email you have connected to your account. If the information is incorrect, scroll down and click "Send us a note" and we'll be able to check in on the status of your payout.
For U.S. direct deposit with Stripe, Patreon does not store any account details, except to show you the bank name and last 4 digits of the account number you have linked.
Note: Make sure you aren’t trying to transfer money to a savings account—it doesn't work.
Have your pledge processed?
Check your Relationship Manager, where you'll find all of your patrons currently with active memberships. You will only receive payouts to your account if you have patrons actively pledging to you. If you are on a "per post" page, your patrons would have needed to be pledging to you before you posted a paid post; if you are on a monthly, they will have needed to join before we started processing payments on the 1st of the month.
If you have declined patrons, you will not receive their payment until their payment clears. Learn more about declining patrons in this help guide: Why have my patrons payments declined?
Is there a temporary hold on your account?
To ensure the security of your account, and make sure YOU are the one collecting your earnings, we sometimes need to place a temporary hold on your payouts. Visit this help guide for more information about temporary payouts holds: Payout withdrawal process
You should receive a notification as well as an email when this happens, so if you haven't received either, this is probably not the issue. If you get a notification letting you know the time and date you can pay out your funds, this means that you are within 24 hours of the last time you manually paid out.
A payout lock will be lifted after 5 days, at which time you’ll be able to manually pay out any funds from your account.
Are you pledging to other creators?
We use the balance in your account to cover any pledges you have to other creators, so if the amount you are paying other creators is more than you are collecting for your page, you won't have positive balance in your account. You can check this within your Payouts Dashboard.
And finally…. if unsure, contact your bank!
If your payment info was entered incorrectly, or your bank may have reversed the payout or sent it to another account. You can reach out to your bank to check if that’s the case.