Managing product discounts

What you need to know about discount codes

• Customers will receive a partial discount if your discount code makes your product's price less than the minimum - your product minimum will be listed when you create your product
• Discount codes can be shared with fans on and off Patreon
• You can create multiple discount codes for your entire store or select products
• Fans can apply one discount code per product at checkout
• You can add discount codes to existing products and products you’ve saved as a draft

Adding a new discount code

Once your account has product discounts enabled, you can add discount codes to existing and future products.

• Follow these steps while on your creator profile. You can check your profile by clicking your profile picture in the bottom left corner and clicking the profile you’d like to view.

  1. Click on the Promotions tab from the left-side navigation
  2. You’ll land on the Discounts page
  3. Click the Add discount button
  4. Complete the discount code form with the following:
     • Name: only visible to you as the creator
     • Code: click the generate option to get an auto-generated code, or type in your own custom code with at least three characters
     • Discount amount: your code can apply a set discount amount or a percentage of the product price (max 50%)
     • Applies to: your code can apply to your entire shop, or to select products in your shop
     • Start date & time: set the date you’d like your code to become active
     • End date & time (optional): toggle the end date option if you’d like your code to have an expiry date
  5. Once you’ve filled out the discount form, click on Create code
  6. You can share this code with fans on and off Patreon to be applied at checkout

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• Follow these steps while on your creator profile. You can check your profile by clicking your profile picture in the bottom left corner and clicking the profile you’d like to view.

  1. Click the Create button
  2. Choose the Product option
  3. Set your digital product title, prices, description, and upload your work
  4. Click on the downward arrow on the Publish button to save your digital product as a draft - products must be saved as a draft or already published before you can add a discount code
  5. Click the Pricing options button
  6. Click on the Discounts tab
  7. You can choose from an existing discount code by clicking the next to that code or choose to add a new code to apply to your product
     
     • You can apply as many discount codes as you’d like to a product, and customers can redeem one applicable code at checkout. This can be useful if you want to promote on different platforms - you can measure code usage to determine the places where customers are coming from
  8. Fill out the form and click Create code if you’re adding a new discount
     

Managing product discounts

To edit, duplicate, end, or delete a discount, visit the Promotions page from the left-side menu.

Editing product discounts

Once you’ve created a discount code, you can edit aspects of your discount by visiting the Promotions page, clicking the more menu, and choosing Edit.  

Here’s what you can edit depending on your code’s status:

Deleting product discounts

To delete a product discount, visit the Promotions page from the left-side menu. Once you’ve landed on the Discounts tab, click the more menu and choose Delete.

Tracking discount code redemption

There are two places where you can track the redemption of your discount codes and gain insights into which customers used them.

Use the Promotions tab to track usage

Visit your Promotions page to see information about your discount codes at a glance, such as the number of redemptions applied, active status, and end dates. You can click on a promotion to see a list of the products the discount code applies to and a list of customers who’ve redeemed the code.

Use the Sales tab for a list of customers who have redeemed

Click on Audience from the left-side navigation and then the Sales Tab to view a list of all of the customers who have redeemed a discount code by searching for the discount code or by clicking the View details button in the expanded view of a discount in the Promotions tab.

What customers see

When customers checkout, they click on the Discount code section of the Order summary to apply your discount code.

Partial Discounts

Customers will receive a partial discount if your discount code makes your product's price less than the minimum. For example, if your item is $3.25 and you set a 50% discount for your entire shop, a customer will receive a $0.25 discount and pay $3 since the minimum for USD items is $3. The minimum for your currency will be listed when you create your product.

How discount codes are applied on the iOS app

Discounts are applied to the list price you set before any pricing increases on the iOS app to account for Apple’s App Store fees.

For example, if you offer a 10% discount on a $5 item (priced at $7.50 on iOS), it will be $4.50 on web and Android and $6.50 on iOS.

Visit our Apple in-app purchases page to learn more.