Team accounts is a new feature available to creators in the Premium Plan to help them run their business with the support of their team.
Each teammate will have their own account login, while the team lead will have sole access to financial data and permission settings for team members.
In this article, we’ll go over:
- Who a teammate is
- Teammate permissions and access
- Posting as a teammate
- Accessing Creator settings as a teammate
Who is a teammate?
Running a creative business often means multiple people are helping to get things done on Patreon. For example, maybe one teammate manages benefits and another is primarily in charge of posting content.
Rather than sharing a login for one creator page, a team account allows teammates to manage their responsibilities within their individual accounts.
Team leads have sole access to financial and income related actions. Because of this, teammates are best assigned to individuals who manage patron interactions (posting, messaging, and responding to comments), or revamping the creator page (editing tiers and benefits, creating a special offer, or managing the benefit tracker.)
What if a teammate use to be a creator?
Teammates cannot have a current or previous creator page (i.e. unlaunched creator pages or previously reverted back to patron-only accounts). You can create a brand new account if this is the case.
If a teammate tries to accept an invitation from an account that is already tied to a creator page, they’ll see this message:
Teammates will not have access to any financial data, or actions. Only the team lead can access the Payout settings and Earnings dashboard. They also do not have permission to block or unblock patrons, manage the creator’s Account Settings, or add/remove teammates.
Note: Teammates cannot become a patron to the creator account they help manage.
Teammates can manage the following:
Posting as a Teammate
When teammates post on the creator page, they will be posting as the creator. In other words, patrons and everyone viewing the creator page will see those posts as from the creator, not the teammate. You can read more about posting as a creator here:
Teammates will have access to two settings pages: Their personal Profile settings, and a limited version of the Creator’s settings.
All teammate’s personal settings live on the right hand side and the Creator settings live on the left hand side. To access the Creator settings, select the settings icon on the left hand side.
From the Creator Page Settings, teammate’s will have access to the creator’s App Integrations.
Teammates will also have access to the creator’s Email Settings in addition to their own Email Settings. They’ll know which Email Settings are the creator’s because of the message on the top of the page: