What are my members’ payment options?

  • Updated

To serve our global community, we have multiple payment methods available for members to pay creators. Below, you'll find our current offerings and a summary of how each works:

Credit/Debit Card

Members can add their credit/debit cards to their account or during checkout. We process payment to the card on file. The funds are then sent to your creator balance.

We accept the following cards:

  • Visa
  • Master Card
  • Discover
  • JCB
  • Diners Club

If funds are not available on the card or the card has expired, the member's payment will decline until they add a new payment method. A member with a payment decline for over 1 month will be switched to a Free membership.

PayPal

If your members have a PayPal account, they can add it to Patreon to pay you for membership. We process payment through the member's PayPal wallet funding source. Then funds are sent to your creator balance.

If there is an issue with the PayPal funding source (i.e., the card on file has declined, or the bank blocks the charge), PayPal will decline the payment. The member can log in to their PayPal account or contact PayPal support to resolve. They can then retry their payment on Patreon.

 

Please note that beginning March 7, 2022, consumers in Thailand will no longer be able to use PayPal as a payment method as a result of new local regulations. Thailand-based consumers can update their payment method to Credit Card or Apple Pay.

Apple Pay

Members paying in US dollars can choose Apple Pay from an authorized device when they first join your page or if they edit their membership. With Apple Pay, the member asks Apple Pay to process payment with the wallet funding source they select. We submit payment through Apple Pay and send it to your creator balance.

Apple Pay is device-specific. If the card on file was added from a deactivated device, or there aren't enough funds on the funding source, the member’s payment will decline. The member should resolve the issue with their Apple Pay account.

Our article on using Apple Pay offers more details for members with Apple Pay.

Venmo

US members can add their Venmo account through the Patreon app. This can be done during checkout or when they attempt to edit their existing memberships. Once Venmo is added via the app, members can use it as a payment method across all browsers and devices.

Similar to PayPal needing a funding source, members need a payment method attached to Venmo to make the payment go through successfully. Members cannot make a payment with the balance on their Venmo account.

If there is an issue with the Venmo funding source (i.e., the card on file has declined, or the bank blocks the charge), Venmo will decline the payment. The member can log in to their Venmo account or contact Venmo support to resolve the issue. They can then retry their payment on Patreon.

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