Creator and trusted moderator tools for Live

The same moderation tools available in Community Chats can also be used for Live chats. Patreon's Community Guidelines apply everywhere, including Live chats, and detail the sorts of behaviors that are permitted and prohibited on Patreon. Members are presented with these guidelines any time they choose to join a chat while attending a Live. We encourage you to review, uphold, and enforce these guidelines to keep your community safe. Here are some tools that allow you to do so:

Assign Trusted Moderators

You have the ability to assign up to 10 teammates or trusted fans from the community as a Moderator for your Live. These Moderators have access to reported actions through the Moderation Hub on the Patreon app, and will show up with a Moderator tag on their profile.

Moderators must be members of tiers that have access to chats to be able to view chats gated to paid tiers.

Here's how to nominate moderators for your chats:

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  1. Select Creator studio from the left navigation and click Moderation Hub
  2. Switch to the Moderators tab
  3. From there, you can use the search bar to add or remove moderators
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  1. Go to the Patreon mobile app (Android or IOS) and tap the Community tab from the bottom app menu
  2. From this screen, tap on any chat you want
  3. At the top right corner, tap Moderation next to your profile
  4. You'll land on Reported messages
  5. Switch to Moderators at the top of the screen
  6. From there, you can add or remove Moderators

Pin a message

Want to keep something visible at the top of your Live chat? You and your trusted moderators can pin one chat message at a time — handy for calling out a link, an announcement, or a question you want your community to see.

How pinning works

• You can pin one message at a time per chat
• Pinning a new message automatically unpins the previous one
• The pinned message stays at the top of the chat until you unpin it or pin a different one

How to pin a message

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  1. Hover over the message you want to pin
  2. Click Pin

  To unpin a message, go to the pinned message at the top of the chat (not the original message) and click Pin . The message will now be unpinned.

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  1. Tap and hold the message you want to pin
  2. Tap Pin

  To unpin a message, go to the pinned message at the bottom of the chat (not the original message), tap it to open the menu, then select Unpin message. The message will now be unpinned.

View and Action Reported Messages

Your fans are able to flag a message in your community chats as being potentially inappropriate or at odds with your community culture. When a member reports a message, you'll receive a push notification or message within the app that a message has been reported, and you or one of your trusted moderators can choose to keep or delete that message from your Moderation Hub.

How to access your reported messages:

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  1. Select Creator studio from the left navigation and click Moderation Hub
  2. You'll land in the Reported Content panel
  3. You'll find a list of all messages reported from the chat and the reason for the report. You can choose to keep or delete the reported messages
  4. Want to access the moderation hub during a live? Click the shield in the left side navigation bar to access the Moderation Hub and see a list of all reported messages. From here, you can choose to keep or delete the reported messages
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  1. Go to the Patreon mobile app (Android or iOS) and tap the Community tab from the bottom app menu
  2. From this screen, tap the chat you want to check
  3. At the top right corner, tap Moderation next to your profile
  4. You'll find a list of all the messages reported from that chat and the reason for the report. You can choose to keep or delete any reported messages
  5. Want to access the moderation hub during a live? Click More and select View Reported Messages. The Moderation Hub will pull up from within the live viewer, from where you can choose to keep or delete any reported messages

Delete Messages

You or one of your trusted moderators can delete messages directly within a chat. When you delete a message, the person who sent the message will not be notified, but everyone in the chat will see it as a deleted message.

How to delete messages:

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  1. Visit the specific chat you'd like to delete, or from the chat window within a live
  2. Hover over the message, and click More
  3. Click Delete message
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  1. Visit the specific chat you'd like to delete
  2. Tap the message to expand menu options
  3. Click Delete message

Mute Members

Need to cool things down in the chat—without removing someone completely? You can now mute members for a set amount of time during your Live or within a Community Chat. This feature lets creators and trusted moderators temporarily silence a member in chat while still allowing them to watch the stream and read messages.

How muting works

• You or a trusted moderator can mute a member for 15 minutes, 1 hour, or 24 hours
• Muted members can't post messages during that time
• They can still view the chat, and if in a Live chat, still watch the Live

This is a useful way to manage disruptions or give someone a time-out without removing or blocking them. You'll see a confirmation once the member is muted—and the action is quiet. You will also see a "Muted" label attached to the member's previous messages while they are muted. Other members won't be notified and won't see this label.

How to mute a member:

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  1. Click on or hover over the member's name in the chat or participant list, and click More  
  2. Select Mute and choose a time duration
  3. Tap to confirm
  4. The member will be muted for that duration, will be notified that they are muted, and will be unable to participate in the chat. After the duration expires, they will be able to participate in the chat once again, and will be notified that they are unmuted
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  1. Tap the member's name in the chat or participant list, and click More  
  2. Select Mute and choose a time duration
  3. Tap to confirm
  4. The member will be muted for that duration, and will be unable to participate in the chat. After the duration expires, they will be able to participate in the chat once again

Turn Off Chats

Need to slow things down during your Live? You can now turn off the chat for viewers—while still keeping control of the conversation. It's a flexible way to manage the pace or tone of the chat—whether you need a break, want to refocus attention, or handle a spike in activity. This feature lets creators and trusted moderators pause chat for members at any time, on mobile and web.

What happens when chat is turned off?

• Members can no longer send messages in the Live chat. They can still see all past messages, including any new ones from you or your moderators
• Creators and trusted moderators can continue chatting as usual

How to turn chat off (or back on)

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  1. In an active Live, navigate to the … menu
  2. Select Turn off chat to lock the chat for members. Members will be notified when the chat has been turned off
  3. Select Turn on chat from same location anytime to reopen the conversation

  

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  1. In an active Live, navigate to the … menu
  2. Select Turn off chat to lock the chat for members
  3. Select Turn on chat from same location anytime to reopen the conversation

  

Remove from Live

You and your trusted moderators can remove someone from a Live without blocking them permanently, or disrupting their membership. This is one way to step in if someone's being disruptive, without escalating to a full block.

• The member is removed from both the Live video and chat immediately
• Their messages are deleted from the Live chat automatically
• They can't rejoin that specific Live
• They aren't blocked—their membership will not be affected, and they'll still be able to watch and participate in future Lives

You'll see a quick confirmation that the viewer has been removed—they'll be quietly exited from the session with no public notification. Their messages will also be deleted automatically from the Live chat.

How to remove someone from your Live

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  1. Tap on or hover over a message in chat or open the Participants list
  2. Select the member you want to take action on
  3. Tap Remove from Live in the action menu
  4. Confirm when prompted
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  1. Tap on a message in chat or open the Participants list
  2. Select the viewer you want to take action on
  3. Tap Remove from Live in the action menu
  4. Confirm when prompted

Block User

Need to block a member permanently? Creators and trusted moderators can remove someone from membership directly from a live. This means the member will lose access to the creator's page.

How to remove a member from membership:

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  1. Visit the specific chat that you'd like to remove the member in and find the member's most recent message. If already in a Live, scroll to a message from the member you'd like to remove
  2. Tap on the member's name to pull up the actions menu
  3. Tap on Block person
  4. You'll need to select a reason for blocking the member, select one, then confirm when prompted
  5. The member will no longer be part of membership, be able to interact with you or your community, or interact with your posts and Lives
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  1. Visit the specific chat that you'd like to remove the member in and find the member's most recent message. If already in a Live, scroll to a message from the member you'd like to remove
  2. Tap on the member's name to pull up the actions menu
  3. Tap on Block person
  4. You'll need to select a reason for blocking the member, select one, then confirm when prompted
  5. The member will no longer be part of membership, be able to interact with you or your community, or interact with your posts and Lives

Auto-moderation

Auto-moderation is a machine-learning powered moderation tool that automatically removes chats that go against Patreon's Community Guidelines during lives.

Note: This product is in early testing, and may miss or remove messages incorrectly. We encourage creators to leverage the other tools available in addition to Auto-moderation if you're still encountering offensive or upsetting messages.

Once enabled, auto-moderation reviews incoming messages in real time. If something breaks the rules, the message is removed and replaced with a note that it was auto-moderated. Auto-moderation is optional, and can be turned on or off by creators at any time.

Here's how it works:

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  1. Before going Live, find the auto-moderation toggle in the Live preview. Enabling the toggle sets auto-moderation up from the minute you start your Live
  2. Want to turn auto-moderation on during an active live? Click the Shield in the top right corner of your Live chat, and click Enable auto-moderation
  3. Need to turn auto-moderation off during an active live? Click the Shield in the top right corner of your Live chat, and click Disable auto-moderation
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  1. Before going Live, find the auto-moderation toggle by clicking the Settings in the Live preview. Enabling the toggle sets auto-moderation up from the minute you start your Live
  2. Want to turn auto-moderation on during an active live? Tap More  in the top right corner of your Live chat, and click Enable auto-moderation
  3. Need to turn auto-moderation off during an active live? Tap More  in the top right corner of your Live chat, and click Disable auto-moderation