Why am I getting CAPTCHAs when signing in?

  • Updated

To ensure a high bar of security and privacy for everyone using Patreon, we use Google’s Re-CAPTCHA software. Due to this, there might be times during sign-in where you receive multiple CAPTCHA requests. Don’t worry, this is totally normal and you should still be able to access your account. 

CAPTCHAs can be caused by a variety of reasons including when a browser that may be a bot is detected, when a user attempts to login from an IP address with a poor reputation (VPNs, Tor, bot-nets, etc.), or after rapid-succession login attempts.
If you’re having trouble gaining access to your account, here are a few tips you can take to troubleshoot the CAPTCHA:
  1. Disable any browser extensions or plugins.
Additional software on your browser can cause some issues with Re-CAPTCHA. If there’s ever a time you run into issues with logging in, try disabling any extensions you might be running. Here are instructions on how to disable extensions for each of these browsers:
  1. Try signing in from a different browser, or in private mode
If Re-CAPTCHA suspects that your browser is a bot, using a different browser entirely or signing in via your browser's private/incognito mode is a great way to troubleshoot this.
  1. If connected to a VPN, disconnect from the VPN when signing in.
When using a VPN, your IP address can be obfuscated or placed from a different location. This can trigger Google’s Re-CAPTCHA to challenge the login. Disabling VPN during the sign-in process can negate the CAPTCHA. 

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