Here are some common login issues and tips to help you access your account:
- Email or password isn't working
- Device verification issues
- SMS 2-factor authentication isn’t working
- Account already exists message
Email or password isn't working
If you’re getting a message that your email or password is incorrect, you can try the following:
- Use this link to reset your password
- Search your email accounts for Patreon and no-reply@patreon.com to confirm your login email address
- Check your Facebook, Google, or Apple app account settings in case you’ve used these third-party login options instead
I’m not receiving my password reset email
Please go through the following steps if you’re not receiving our password reset emails:
- Add password@patreon.com to your email contact list and request another reset link
- If you use a private domain, contact your domain host and ask that they add password@patreon.com to your email safe list
- If you used Facebook, Google, or Apple sign-in to create your Patreon account, you don’t need a password to log in
Device verification issues
It says my verification link has expired
- Try logging in again and wait 15 minutes for a new verification link to reach you before retrying. Check that you’re using the most recent link we’ve sent you
- Make sure you’re verifying on the same device you are attempting to access your account on (i.e. verify on your desktop if you want to log in on your desktop)
I’m not receiving my device verification email
- Add no-reply@patreon.com to your email contact list and then log in again to trigger another verification link send
- If you are using a personal domain, contact your domain host and ask that they add no-reply@patreon.com to your email safe list
SMS 2-factor authentication isn’t working
- Check that the SMS code you are entering is correct and current
- If you’ve requested a resend several times, wait 15 minutes before trying again
- Reach out to your mobile carrier and have them check that all texts are sending
Account already exists message
You may have requested that we disable your account in the past. You can either create an account with an alternate email address or reach out to our support team and we’ll be able to help you clear this up.