Creator and trusted moderator tools for Live

The same moderation tools available in Community Chats can also be used for Live chats. Patreon’s Community Guidelines apply everywhere, including Live chats, and detail the sorts of behaviours that are permitted and prohibited on Patreon. Members are presented with these guidelines any time they choose to join a chat while attending a Live. We encourage you to review, uphold and enforce these guidelines to keep your community safe. Here are some tools that allow you to do so:

Assign trusted moderators

You have the ability to assign up to ten teammates or trusted fans from the community as a moderator for your Live. These moderators have access to reported actions through the Moderation Hub on the Patreon app and will show up with a Moderator tag on their profile.

Moderators must be members of tiers that have access to chats to be able to view chats gated to paid tiers.

Here’s how to nominate moderators for your chats:

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  1. Click on Moderation Hub on the left side navigation bar
  2. Switch to the Moderators tab
  3. From there, you can use the search bar to add or remove moderators
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  1. Go to the Patreon mobile app (Android or iOS) and tap the Community tab from the bottom app menu
  2. From this screen, tap on any chat you want
  3. At the top right corner, tap the Moderation icon next to your profile
  4. You’ll land on Reported messages
  5. Switch to Moderators at the top of the screen
  6. From there, you can add or remove Moderators

View and action reported messages

Your fans are able to flag a message in your Community Chats as being potentially inappropriate or at odds with your community culture. When a member reports a message, you’ll receive a push notification or message within the app that a message has been reported, and you or one of your trusted moderators can choose to keep or delete that message from your Moderation Hub.

How to access your reported messages:

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  1. Click on the Moderation Hub button on the left-hand panel
  2. Select the Reported Content panel
  3. You’ll find a list of all messages reported from the chat and the reason for the report. You can choose to keep or delete the reported messages
  4. Want to access the moderation hub during a Live? Click the shield icon in the left side navigation bar to access the Moderation Hub and see a list of all reported messages. From here, you can choose to keep or delete the reported messages
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  1. Go to the Patreon mobile app (Android or iOS) and tap the Community tab from the bottom app menu
  2. From this screen, tap the chat you want to check
  3. At the top right corner, tap the Moderation icon next to your profile
  4. You’ll find a list of all the messages reported from that chat and the reason for the report. You can choose to keep or delete any reported messages
  5. Want to access the moderation hub during a Live? Click the … icon and select View reported messages. The Moderation Hub will be pulled up from within the Live viewer, from which you can choose to keep or delete any reported messages

Delete messages

You or one of your trusted moderators can delete messages directly within a chat. When you delete a message, the person who sent the message will not be notified, but everyone in the chat will see it as a deleted message.

How to delete messages:

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  1. Visit the specific chat you’d like to delete, or see it from the chat window within a Live
  2. Hover over the message, and click the … icon
  3. Click Delete message
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  1. Visit the specific chat you’d like to delete
  2. Tap the message to expand menu options
  3. Click Delete message

Mute members

Need to cool things down in the chat – without removing someone completely? You can now mute members for a set amount of time during your Live or within a Community Chat. This feature lets creators and trusted moderators temporarily silence a member in the chat while still allowing them to watch the stream and read messages.

How muting works

• You or a trusted moderator can mute a member for 15 minutes, 1 hour or 24 hours
• Muted members can’t post messages during that time
• They can still view the chat and, if in a Live chat, still watch the Live

This is a useful way to manage disruptions or give someone a time-out without removing or blocking them. You’ll see a confirmation once the member has been muted – and the action is quiet. You will also see a “Muted” label attached to the member’s previous messages while they are muted. Other members won’t be notified and won’t see this label.

How to mute a member:

• Make sure you follow this guide while in your creator profile. You can switch to your creator profile by clicking your profile picture in the bottom-left corner and clicking on your creator profile.
  1. Click on or hover over the member’s name in the chat or participant list, and click the … icon
  2. Select Mute and choose a time duration
  3. Tap to confirm
  4. The member will be muted for that duration, will be notified that they are muted and will be unable to participate in the chat. After the duration expires, they will be able to participate in the chat once again and will be notified that they are unmuted
• Make sure you follow this guide while in your creator profile. Tap your profile picture in the top right corner of the home screen to use the profile switcher. This switcher button allows you to adjust your view of the app between creator and member view.
  1. Tap the member’s name in the chat or participant list, and click the … icon
  2. Select Mute and choose a time duration
  3. Tap to confirm
  4. The member will be muted for that duration and will be unable to participate in the chat. After the duration expires, they will be able to participate in the chat once again

Turn off chats

Need to slow things down during your Live? You can now turn off the chat for viewers – while still keeping control of the conversation. It’s a flexible way to manage the pace or tone of the chat – whether you need a break or want to refocus attention or handle a spike in activity. This feature lets creators and trusted moderators pause chat for members at any time, on mobile and web.

What happens when chat is turned off?

• Members can no longer send messages in the Live chat. They can still see all past messages, including any new ones from you or your moderators
• Creators and trusted moderators can continue chatting as usual

How to turn chat off (or back on)

• Make sure you follow this guide while in your creator profile. You can switch to your creator profile by clicking your profile picture in the bottom-left corner and clicking on your creator profile.

  1. In an active Live, navigate to the … menu
  2. Select Turn off chat to lock the chat for members. Members will be notified when the chat has been turned off
  3. Select Turn on chat from same location at any time to reopen the conversation

  

• Make sure you follow this guide while in your creator profile. Tap your profile picture in the top right corner of the home screen to use the profile switcher. This switcher button allows you to adjust your view of the app between creator and member view.

  1. In an active Live, navigate to the … menu
  2. Select Turn off chat to lock the chat for members
  3. Select Turn on chat from same location at any time to reopen the conversation

  

Remove from Live

You and your trusted moderators can remove someone from a Live without blocking them permanently or disrupting their membership. This is one way to step in if someone’s being disruptive, without escalating to a full block.

• The member is removed from both the Live video and chat immediately
• Their messages are deleted from the Live chat automatically
• They can’t rejoin that specific Live
• They aren’t blocked – their membership will not be affected, and they’ll still be able to watch and participate in future Lives

You’ll see a quick confirmation that the viewer has been removed – they’ll be quietly exited from the session with no public notification. Their messages will also be deleted automatically from the Live chat.

How to remove someone from your Live

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  1. Tap on or hover over a message in the chat or open the Participants list
  2. Select the member you want to take action on
  3. Tap Remove from Live in the action menu
  4. Confirm when prompted
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  1. Tap on a message in the chat or open the Participants list
  2. Select the viewer you want to take action on
  3. Tap Remove from Live in the action menu
  4. Confirm when prompted

Block user

Need to block a member permanently? Creators and trusted moderators can remove someone from membership directly from a Live. This means the member will lose access to the creator’s page.

How to remove a member from membership:

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  1. Visit the specific chat that you’d like to remove the member from and find the member’s most recent message. If already in a Live, scroll to a message from the member you’d like to remove
  2. Tap on the member’s name to pull up the actions menu
  3. Tap on Block person
  4. You’ll need to select a reason for blocking the member, select one, then confirm when prompted
  5. The member will no longer be part of the membership, interact with you or your community or interact with your posts and Lives
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  1. Visit the specific chat that you’d like to remove the member from and find the member’s most recent message. If already in a Live, scroll to a message from the member you’d like to remove
  2. Tap on the member’s name to pull up the actions menu
  3. Tap on Block person
  4. You’ll need to select a reason for blocking the member, select one, then confirm when prompted
  5. The member will no longer be part of the membership, interact with you or your community or interact with your posts and Lives

Auto-moderation

Auto-moderation is a machine-learning-powered moderation tool that automatically removes chats that go against Patreon’s Community Guidelines during Lives.

Note: This product is in early testing and may miss or remove messages incorrectly. We encourage creators to leverage the other tools available in addition to auto-moderation if you’re still encountering offensive or upsetting messages.

Once enabled, auto-moderation reviews incoming messages in real time. If something breaks the rules, the message is removed and replaced with a note that it was auto-moderated. Auto-moderation is optional and can be turned on or off by creators at any time.

Here’s how it works:

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  1. Before going Live, find the auto-moderation toggle in the Live preview. Enabling the toggle sets auto-moderation up from the minute you start your Live
  2. Want to turn auto-moderation on during an active Live? Click the Shield icon in the top-right corner of your Live chat, and click Enable auto-moderation
  3. Need to turn auto-moderation off during an active Live? Click the Shield icon in the top-right corner of your Live chat, and click Disable auto-moderation
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  1. Before going Live, find the auto-moderation toggle by clicking the Setting Gear icon in the Live preview. Enabling the toggle sets auto-moderation up from the minute you start your Live
  2. Want to turn auto-moderation on during an active Live? Tap the … icon in the top-right corner of your Live chat, and click Enable auto-moderation
  3. Need to turn auto-moderation off during an active Live? Tap the … icon in the top-right corner of your Live chat, and click Disable auto-moderation