Login help

  • Updated

Password help

  • To request a password reset:

    1. Log out of Patreon using this link: patreon.com/logout, which will log you out automatically. You can reset your password only after you log out. Otherwise, it will ask you for the old password when you attempt to change it in your settings
    2. Once logged out, you can request a password reset
    3. You'll receive an email with your reset link – follow the link and enter your new password

    If you use a password saver, update your saved Patreon password before logging back in.

    Check your spam folder and filters (e.g., Promotions) for emails from password@patreon.com.

    Add password@patreon.com to your email contact list, and request another reset link.

    If you use a private domain, contact your domain host and ask that they add it to your email safe list.

    If you used Facebook, Google, or Apple sign-in to create your Patreon, you don't need a password to log in, so you likely won't have a password.

    Check the Security section of your other app accounts. If Patreon is listed in the Permissions section, try logging in with that app.

  • You can contact our Support team for further assistance.
  • If you can no longer access your email address and can't reset your password, contact our Support team. We need to verify your identity before we take any action on your account.

Email help

  • If you need help figuring out which email you used to create your account or the email you are using, go to the password reset page and enter possible email addresses you own. When you get a reset email, it will confirm your login email. If you already know your password, you can ignore the reset and use your email and existing password to log in.

    Check your Facebook, Google, or Apple app account settings in case you've used these third-party login options instead.

  • If you encounter any of these messages when trying to sign in, you may have requested that we disable your account. You can either create an account with an alternate email address or reach out to our Support team, and we'll help you clear this up.

  • You might only need to access your email address to log in if you need to reset your password or if you are required to verify your device (this usually happens if you don't have 2-factor enabled). If you are already logged in, you can follow the steps to Change your email, and you should be able to change the email on file.

    If you need to access your email to log in, you will need to contact our Support team. We’ll verify your identity by asking some security questions before taking any action on your account.

Device verification help

  • We may ask you to verify your device via email for security purposes. If email verification is required, we’ll ask you to check your inbox to verify when you log in.
  • If you're not receiving our verification emails, please check the following:
  • If you still need to receive a device verification link after following these steps, please get in touch with our Support team for further assistance.
  • If you're receiving an expired link message when you try to verify, here are some measures you can take to retry:
    • Log in using a different web browser
      • If you're using Firefox, please disable Enhanced Tracking Protection — this feature may block verification for your device
    • Log in again and allow 15 minutes for a new verification link to arrive. If you try logging in during that 15-minute window, it will expire the first verification link
    • Check that you're using the most recent link we've sent you
    • Make sure you're verifying on the same device you are attempting to access your account on (i.e., verify on your desktop if you want to log in on your desktop)
  • If you have an old email on file or cannot access your email to verify your device, please reach out to our Support team for further assistance. Note that we will need to verify your identity before we can take any action on your account.

SMS 2-factor help

  • If you're not receiving your 2-factor code or the code isn't working, please try these tips — try logging in after each:

    • Turn your phone off and on, and reattempt login. This may help push the text through
    • Turn on airplane mode on your mobile device for about 10 seconds. Then turn your phone off and back on

    If you're still unable to log in and you haven't changed phone numbers or carriers, please reach out to our Support team with the following information:

    • A screenshot of the SMS confirmation page (this will generally contain a partial phone number)
    • Your current location
    • The complete phone number, with country code

  • If you no longer have access to the phone number you used for 2-factor authentication, please reach out to our Support team.

    Make sure to write in using or referencing the email address linked with your Patreon. We’ll verify your identity by asking some security questions before we can take any action.

Authenticator app 2-factor help

  • If you're having issues with your 2-factor authenticator app, refer to the backup 2-factor recovery codes we provided when you enabled 2-factor. These were made available to you through a pop-up message immediately after enabling 2-factor authentication, with a suggestion to save them in a safe spot.

  • If you no longer have access to the authenticator app/backup codes you used for 2-factor authentication, please get in touch with our Support team.

    Before we can take any action, we’ll need to verify your identity. Make sure to write in using or referencing the email address linked to your Patreon.

I think my Patreon was hacked

If you suspect your account was compromised, we recommend requesting a password reset with the steps above. We suggest changing your password for other account logins, especially if you've reused passwords.

Please check the following help center article if you received an unrecognized device verification request.

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