I can’t log in

In a digital world, where you need an account to access everything, it can be tough to track which emails you used for which accounts and which passwords unlock them.   

Here are our top 4 actions you can take to get back into your account: 

1. Follow this link to reset your password
2. Search your email accounts for Patreon and no-reply@patreon.com. This will help narrow down your login email address
3. If you used Facebook, Google, or Apple sign-in to create your Patreon account, you don’t need a password to log in. You can simply click the login button for the sign-in app you used
4. If you suspect that we have a typo version of your email on file, scroll down and click the button to send us an email — our support team will further assist you

I’m not receiving my password reset email

• Add password@patreon.com to your email contact list, and request another reset link
• If you are running email through a private domain, contact your domain host and ask that they add password@patreon.com to your email safe list 
• If you used Facebook, Google, or Apple sign-in to create your Patreon account, you don’t need a password to log in 

Device verification issues

If your device verification link is no longer recognized in our system: 

• Try logging in again and wait 15 minutes for a new verification link to reach you before retrying
• Check that you’re using the most recent link we’ve sent you 
• Make sure you’re verifying on the same device you are attempting to access your account on (i.e., verify on your desktop if you want to log in on your desktop)

If you aren’t receiving our device verification emails: 

• Add no-reply@patreon.com to your email contact list, and then log in again to trigger another verification link send
• If you are running email through a personal domain, contact your domain host and ask that they add no-reply@patreon.com to your email safe list 

SMS 2-Factor authentication issues

• Check that the SMS code you are entering is correct and current 
• If you’ve requested a resend several times, wait 15 minutes before trying again 
• Reach out to your carrier and have them check that all texts are being sent through

I get a message that an account already exists

You may have requested that we disable your account in the past. You can either create an account with an alternate email address or reach out to our support team, and we’ll be able to help you clear this up.