Why was I charged after cancelling?

  • Updated
We process recurring billing for all active memberships at midnight on the 1st of each month in the Pacific Time (PT) zone. You will have a final payment if your membership is active when processing begins. 

Does cancelling stop charges?  

Cancelling a membership does stop future billing. That said, we will process any pending bills on your account upon cancellation. 

Two situations would result in a pending bill on your account:

  1. The creator you supported charged per creation and they made a paid post(s) while your membership was active


    You have a £1 per-post membership. The creator publishes a paid post on 9th July, which generates a pending bill on your billing history. On 20 July, you cancel your membership – we process your payment for £1.

    You can refer to your Billing history for information about the post date. 

  2. Your membership was active at midnight on the 1st of the month (PT)


    You have a £5 monthly (not charged upfront) membership. On 1 July, we bill your active membership for your June access. We will process your payment if you cancel on or after 1 July. 

    If our attempt to charge your 1st July payment declines, we will re-attempt.

Can I get a refund for this charge? 

We encourage you to contact the creator to request a refund. In this situation, you can message the creator on Patreon. We recommend sending the following information with your request:

  • The amount of the transaction(s) you are requesting be refunded
  • The date(s) of the original transaction(s)
  • Your reason for requesting a refund

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