Does cancelling stop charges?
Cancelling a membership does stop future billing. That said, we will process any pending bills on your account upon cancellation.
Two situations would result in a pending bill on your account:
-
The creator you supported charged per creation, and they made a paid post(s) while your membership was active
Example:
You have a $1 per post membership. The creator publishes a paid post on 9 July, which generates a pending bill on your billing history. On 20 July, you cancel your membership – we process your payment for $1.
You can refer to your Billing history for information about the post date.
-
Your membership was active at the renewal date
Example:
You have a $5 monthly membership that is charged on the 12th day of each month. We will process your payment if you cancel on or after the 12th.
If our initial attempt to charge your membership payment is declined, we will reattempt.
Can I get a refund for this charge?
You don’t need to message creators directly to ask for a refund. You can request a refund right from your Billing history, within 60 days of the original payment. If you’re outside that window, you will be directed to contact Product Support. We recommend sending the following information with your request:
- The amount of the transaction(s) you are requesting be refunded
- The date(s) of the original transaction(s)
- Your reason for requesting a refund
For more details, please visit our dedicated article on How to request a refund.