The table below lists patron statuses in your Relationship Manager and a brief definition of each:
|Active||The patron has paid or is scheduled to be billed. Active patrons have membership access and are eligible to receive benefits.|
|Declined||The patron’s most recent charge attempt was declined. We’ve crafted this helpful guide that you can send patrons to support them through retrying their payment.|
|Cancelled||The patron has deleted their subscription. We will not create new bills for their membership with you.|
|Refunded||The most recent charge was refunded (note: patrons must also delete their membership to avoid auto-renewal).|
The most recent charge was deemed fraudulent and their payment is being declined. If a charge is potentially fraudulent, we will not automatically retry the payment. While a patron’s payment is marked as fraud, they will not have access to your patron-only content.
There are many reasons why this might occur. You can advise your patrons to contact their bank and then our support team to clear this up.
|Follower||A follower can find your public posts but does not have access to patron-only content on Patreon. Followers receive updates when you make public posts. Followers are not (yet!) paying patrons.|