In this article, we'll guide you through what to do if you receive an email from our payout processing partner, Stripe, asking you to upload a form of government issued ID. This email is legitimate and is a requirement from Stripe in order to send your direct deposit payouts.
Why do I need to provide identification?
Stripe has responsibilities to their financial partners that involve verifying your identity and confirming the legitimacy of your business. In some cases, Stripe may need to collect a bit more information from you to ensure we can continue making transfers to your bank account.
In order to get you fully up and running with your Stripe account, you may need to upload a scan or photograph of a government-issued photo ID (driver's license or passport). Once you do so, Stripe will take 3 - 5 business days to verify your identity.
Verification document requirements
- Documents can be uploaded in .png or .jpg format (High quality photos and color scans acceptable)
- Front and back of government issued photo ID (if applicable) on one file
- Photocopies of identity documents are not acceptable
- Documents must be valid and not expired
- Complete documents must be uploaded. A complete document is defined as:
- Both front and back of a driver’s license or identity card
- The entire personal information page of a passport
Acceptable forms of identification:
- Passport
- Passport card
- Driver license
- State issued ID card
- Resident permit ID / U.S. Green Card
- Border crossing card
- Child ID card
- NYC card
- U.S. visa card
Acceptable forms of legal entity verification:
- IRS Letter 147C
- IRS SS-4 confirmation letter
Acceptable forms of bank account ownership verification:
- Bank account statement
- Voided cheque
- Bank letterhead
Learn more about what documents Stripe can accept for verification of identity, address, and legal entity.
To upload your required verification documents, log in to your Patreon creator page account and follow these steps:
- Click on the Settings from the left-hand menu
- Select Update in the Payout method section
- Click Update Stripe Connection and follow the instructions in the Stripe portal to upload your document
The information you are providing to us is not stored on Patreon and is securely kept with Stripe. You can learn more about how they secure and encrypt that data here: Information about Stripe Security.
If you have trouble uploading your verification documents or are having trouble getting verified please reach out directly to our support team.