Does the creator offer Discord rewards?
You can find out whether or not a creator offers Discord rewards by visiting their creator page! Check out their reward tiers, and keep an eye out for the Discord logo followed by the text: Includes Discord Rewards at the bottom of the reward tier description.
I don’t have access to my creator’s Discord server!
If it’s been a few hours and you still don’t have access to a creator’s Discord server, then there are a few troubleshooting steps you can try that should get everything up and running.
Step 1 - Log out of Discord. For help logging out of Discord, click here.
Step 2 - Disconnect your Discord and Patreon account. You can do this from your Patreon account settings, where you’ll see the option to disconnect your Discord and Patreon account.
Step 3 - Head to your pledges tab and click edit pledge. Refresh your pledge by selecting the Update Pledge button.
Step 4 - Directly after pledging, on the Thank You page, there’ll be an option to Connect on Discord. Click this to link your Patreon and Discord account. If you missed this page, head over to your account settings to link your Discord and Patreon account.
After ALL THIS - I still don't have access to my creator’s Discord server!
If you have followed these steps and still don't have access, it's likely that the creator has set up their Discord BOT incorrectly.
In order for our Discord BOT to work, the creator must not assign rewards to the BOT and they can also not set the BOT below reward tiers.
We recommend reaching out to the creator and letting them know that they need to make sure their BOT is above their roles in their Discord server. They also need to make sure that their roles are named anything other than "Patreon".
Here is an article that may help them out.
With that updated, you ought to have your roles assigned to you!
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