This article will cover how to troubleshoot when you payment to a creator declines or fails to go through. If your membership does not process successfully and you need help updating your payment method so you can retry your charge, this is the article for you.
While your membership payment is declining, access to your creator’s patron-only posts and benefits will be locked until the payment is resolved. We’re here to help you regain access and keep supporting this creator whose work you value.
In this guide, we'll walk you through retrying your payment in these ways:
Step 3: Enter your new card details and confirm by clicking the Update and Retry button. We'll automatically retry your declining payment. If your credit card continues to decline, contact your bank and ask that they authorize future payments from Patreon*Membership.
How do I switch to a new payment method?
Step 2: Click Add Card or Add PayPal button depending on which payment method you'd like to transfer your memberships over to.
Step 3: A window will appear where you can enter your new card details, or PayPal information. Follow the prompts and confirm.
If your payment is declining, you'll want to reach out to your bank and ask that they accept all future charges from Patreon*Membership moving forward.
A: If your membership payment declines via PayPal, reach out to PayPal to ensure nothing is blocking payments to your creator(s).
If you've filed PayPal dispute with Patreon in the past, you'll need to update your PayPal wallet to use a different funding source for future Patreon payments. Filing a dispute with PayPal for a charge revokes our access to process payments on that PayPal funding source.