It’s important to note that while you have a declined payment for a creator, you will not have access to their patron-only content until you resolve that payment.
Why did my payment decline?
We don't receive much information from credit card companies or PayPal as to why credit cards or Paypal accounts decline.
The most common reasons are expired payment information, mis-entered payment details, insufficient funds, or in some cases, the issuing bank has blocked the charge. You'll want to reach out to your bank or PayPal directly to make sure everything is accurate and nothing is blocking the charge.
If your payment is declining, you'll want to reach out to your bank and ask that they accept all future charges from Patreon*Membership moving forward.
Will you retry my payment?
We automatically retry declined membership payments, so if your payment method is in good standing, you will receive another email notifying you of a successful charge within a day or two. If you'd like to speed up the process, you also have the option of clicking retry from your billing history once you update your payment details.
What if PayPal declines?
If your membership payment declines via PayPal, you'll want to reach out directly to PayPal to ensure nothing is blocking payments to your creator(s).
Expired payment information?
Step 1: While logged in to your account hover over the icon in the upper right of the page and select settings from the menu.
Step 2: Click payment methods from the menu that appears on the left-hand side.
Step 3: If your new credit card number is the same as your expired card, you can select update or retry to the right of your expired credit card.
Re-enter credit card information with your new expiration date and confirm with the orange update or retry button.
New Credit Card?
Step 1: Add your new credit card information using the orange
add card button on your
payment methods page.
Step 2: Transfer any existing memberships from your old payment method to your new payment method using the transfer memberships option.
Step 6: Click the orange retry button to the right of your failed payment.
Once you’ve resolved your declined payment with the creator, you’ll once again have access to their patron-only content.
Important: You cannot delete a payment method with existing memberships tied to it. To remove a payment method with memberships, you'll first need to either transfer your membership(s) to a different payment method, or cancel your membership(s).
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