This article will address frequently asked questions about Drops. If you want a detailed guide on how Drops work for you and your members, please visit Drops.
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Drops give creators a way to provide shared experiences for their members right on Patreon, complete with a countdown and live chat.
When a creator drops their latest video or audio release:
- They build hype with members with a countdown to the first release
- Their members can watch or listen together and have conversations about the release right in the live chat
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At this time, Drops are intended for All audiences creators that upload audio and video content directly from their devices
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Example use cases include:
- Recurring content: Weekly/bi-weekly/monthly podcast or vodcast episode, weekly Q&A, latest instructional video
- Special content: Special podcast or vodcast episode (e.g. around a cultural moment, recording from an in-person tour, or notable guest), latest single from your new album, comedy special
If you need tips and ideas to get started on your upcoming Drops, you can learn more in Helpful tips for your drops.
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Yes, your drop must follow our Community Guidelines. Our Trust & Safety team reserves the right to remove the drop or, for certain issues, suspend your account if you do not follow our guidelines.
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Drops, like all works on Patreon, need to uphold our Community Guidelines. Creators are able to remove a specific comment, disable commenting entirely, or delete a Drop. Creators are also able to block a member, which will remove them from the creator's membership altogether. Separately, members are able to report the drop, report another member or their specific comments to the creator, and hide activity and messages from other members they've blocked.
Note: Our Trust & Safety team reserves the right to remove the Drop or, for certain issues, suspend an account if they do not follow our Community Guidelines.
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You can access all your reported content on the Moderation hub
To access the Moderation Hub from your computer or mobile web, click the Moderation Hub
button on the left-hand panel of your creator page.
To access it from the app, go to the Community tab
and click the Moderation icon
Here, you can view reported comments and take action. The trusted moderators you've assigned can also see and manage reported activity.
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Creators can drop audio/video to All members (free + paid), paid members only, or Selected tiers.
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At this time, drop creation is only available on web and mobile web.
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You can schedule a drop up to 3 months in advance. However, the upcoming drop will not be highlighted to your members until 7 days before the drop.
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You can schedule your drop before your content is ready to upload. We recommend uploading your final content 24 hours before the drop time. If you are not able to upload the final content 2 hours before the drop time, our system will automatically move the drop to drafts.
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You are able to schedule a drop every 24 hours.
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There are no limitations on file size. You can upload a max length of 12 hours for both audio and video files.
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While not required, we recommend including a cover image so that the drop post is more visually engaging, which can help draw interest from your members and, ultimately, participation in the live drop.
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We want you to share these upcoming releases with your community and encourage them to experience your drops! You can promote an upcoming drop on Patreon itself (e.g. a separate post or in Chats) and/or off-platform (e.g. Instagram).
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Though it is not required, attending the live drop and joining in the conversation is a great way to directly connect with your fans on Patreon and make the drop feel exciting, special, and engaging for your community.
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If you are logged into an account that is listed as a teammate, all of your comments and reactions will show as the creator before, during and after the live drop.
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Want to know what your members experience with Drops? We have a dedicated section on the member journey, pre, during, and post-drop. Click here to learn more.