How to request a refund
We recommend messaging the creator through Patreon. That way, the creator can review your request, account information, and payment history all on our platform. When creators have all the information, they can make an informed decision about a possible refund.
What should I include with my refund request?
- The amount of the transaction(s) you are requesting be refunded
- The date(s) of the original transaction(s)
- Your reason for requesting a refund
Creators are responsible for benefits and content distribution. While it is discouraged, it is not a violation of our terms if a creator doesn't deliver the expected benefits.
If you have contacted the creator and have not received a response, Patreon may offer a refund at our sole discretion. That said, sending your refund request directly to the creator will result in a faster decision.
To have your refund request reviewed by Patreon, you will need to contact us within 10 days of the transaction processing date on your statement. If it has been over 10 days, please message the creator about a possible refund.