How do I request a refund?

  • Updated

Before proceeding, we recommend reviewing Patreon’s Terms of Use and Refund Policy.

Patreon is a platform that facilitates payments from patrons to their creators. When we process a patron’s payment, we send it to the supported creator’s balance. For this reason, we encourage you to reach out to the creator with your refund request. 

How do I ask for a refund?

You can request a refund from a creator by messaging them directly on Patreon. We recommend including the following information: the amount of the transaction(s) you are requesting be refunded, the date(s) of the original transaction(s), and your reason for requesting a refund.

Creators are responsible for benefits and content distribution. While it is discouraged, it is not a violation of our terms if a creator doesn't deliver the expected benefits.

What if the creator refuses to refund?

Since we sent your payment to their balance, we ask that you go to the creator with your refund request. That said, we may issue refunds at our sole discretion. To have your refund request reviewed by Patreon, you will need to contact us within 10 days of the transaction processing date on your statement.

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