Whether you're unsatisfied with the benefits you received or weren’t clear on your payment schedule, refund requests must first go to the creator you paid on Patreon. Since your payments were processed to their account balance, we’re unable to make the decision to issue a refund for a creator.
How to request a refund
We recommend messaging the creator through Patreon. That way, the creator can review your request, account information, and payment history all on our platform. When creators have a clear picture, they can make an informed decision about a possible refund.
What should I include with my refund request?
As a best practice, we recommend including:
- The amount of the transaction(s) you are requesting be refunded
- The date(s) of the original transaction(s)
- Your reason for requesting a refund
Creators are responsible for benefits and content distribution. While it may be looked down upon, it is not a violation of our terms if a creator doesn't deliver benefits or they're not as expected. Read more about our legal terms here.
If you’ve contacted the creator and haven't received a response, Patreon may offer a refund at our sole discretion. That said, sending your refund request directly to the creator will result in a faster decision.
To have your refund request reviewed by Patreon, you'll need to contact us within 10 days of the transaction processing date on your statement. If it’s past 10 days, please contact your creator for a possible refund.
Want to learn more? Feel free to read through our Terms of Use.
To have your refund request reviewed by Patreon, you'll need to contact us within 10 days of the transaction processing date on your statement. If it’s past 10 days, please contact your creator for a possible refund.
Want to learn more? Feel free to read through our Terms of Use.