We understand that reaching out for help can sometimes feel frustrating, especially when you're eager to resolve an issue. At Patreon, we’re committed to providing you with the best support possible, and we’ve designed our email support process to ensure your inquiries are handled efficiently and thoroughly.
How to Contact Us
If your request involves payments, login issues, or questions about our guidelines:
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Submit an Email Request:
- Click here to send us an email or use the Submit a request button
- On mobile devices, scroll to the bottom of the article to find the button
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What to Expect:
- Our response time may be up to 1 week due to high demand. We deeply appreciate your patience as we respond in the order requests are received
- Please do not send multiple emails for the same issue—this can delay responses. If your issue is resolved before we reply, feel free to update your initial email to let us know
Why We Use Email Support
To give you the most effective assistance, we focus on email support. This method allows us to:
- Safely and securely address account-specific questions (like payments or login issues)
- Maintain a clear and accurate record of your inquiry for follow-ups
- Ensure your request is reviewed by the right specialist to get it resolved as quickly as possible
While we don’t offer phone support, we strive to make our email process as smooth and responsive as possible.
Need a Faster Answer?
For general product-related questions, you can connect with us on Twitter during business hours:
- Response Time: 1–2 business hours
- Hours: 9:00 AM – 4:00 PM Pacific Time (California)
- Reach us on Twitter @PatreonSupport
What Twitter Support Covers:
We can assist with:
- General product guidance
- Quick tips and troubleshooting
However, for sensitive issues like account access, payments, or guideline inquiries, please use email support so we can ensure a secure resolution.
Helpful Resources While You Wait
While our team works on your request, check our comprehensive resources:
- The Creator Hub: Explore guides and live sessions to help you grow your page and community
- Help Center: Browse answers to common questions and solutions to technical issues
If you would like to share feedback or suggestions on the accessibility of Patreon.com or the Patreon App, please use this form to contact us.
Thank You for Your Patience
We’re so grateful to have you as part of the Patreon community. Your understanding and patience allow us to provide thorough, thoughtful support to all creators and fans. Thank you for giving us the opportunity to assist you!