Patrons earn merch after they complete a required number of consecutive payments to any tier that contains that merch item. The number of payments patrons are required to make varies based on the type of Merch program the item is offered in. The total length of time it takes a patron to complete the required number of payments can vary based on whether the patron is new or existing, whether you charge your patrons up front each month, and whether the patron has any declined payments that are later resolved.
If a patron cancels their membership or switches to a tier that does not include the item, any progress that patron has made towards earning that merch item is lost. The patron can rejoin a tier that contains that item again later, which would restart their earnings progress from the beginning.
Let’s look at some examples to understand when patrons typically earn merch! For this example, we’ll use a merch program that delivers an item once after 3 months.
Editing an item’s tiers