If you've connected your Discord account to Patreon, but aren't seeing that a creator's server has been added on Discord, we're here to help.
In this guide, we'll walk you through:
- Checking that your creator has our Discord integration enabled
- What to do if you don't have access to the server
- Next steps
Does the creator offer Discord roles?
You can check out their Tier by going directly to their page. If you don't see the Discord logo followed by the text: Includes Discord Rewards at the bottom of the reward tier description, then the integration is not set up properly.
If you should have a role on their server, but don't see Includes Discord Rewards, get in touch with your creator – they'll likely need to troubleshoot their Discord set up on their account.
I don’t have access to my creator’s Discord server
Step 3: Head back to your Profile settings and click Connect next to Discord.
Step 4: Log back in to your Discord account – you should now have your correct role.
If you still don't have access to the Discord role tied to your Tier:
I still don't have my role in Discord – what next?
We recommend reaching out to the creator and asking them to check their Bot position – is it above their roles in their Discord server?
Here is an article that may help them out.
Once the creator moves their Bot above other roles in their server, and makes sure the Bot is not assigned to your Tier, you should be all set.
If things still aren't working as they should, scroll down and send us a note about the issue. Please include as many details as possible: browser type, device type, are you on the mobile app? These details will expedite the process.