If you haven’t made any tiers or added any benefits to your tiers, we recommend that you first read through our article on How to set up paid tiers and benefits. Once you’ve added benefits to your tiers, you can start to track them.
Please note that gifted members do not currently appear in the Benefits tab. Only members with an active payment attached to their account will show up in your benefits tracking.
Here’s how to manage your benefits:
- While on your creator view, click on the Audience link from the left sidebar navigation
- Click on the Benefits link from the menubar. Benefits that you’ve added to your tiers will be listed here
- If you’re not tracking your benefits yet, you’ll see a section of Benefits not tracked. Then click on the Add tracking button right next to the benefit
You’ll be asked how often members receive this benefit. You’ll then choose from one-time or monthly, before clicking on the Add tracking button to confirm it. Your benefits table includes a benefit title column and a status column. If you’ve completed delivering benefits to all eligible members, the status will show you the number of members completed and have a green tick. If there are some members who are still owed a benefit, the status will show the number of members with a “due” status.
If you use per-creation billing, you will only have the option to deliver benefits on a one-time basis.
Member benefit list
Click on a benefit to get a list of members who are due this benefit. The highest tier you offer this benefit and the delivery frequency (i.e. on a monthly or one-time basis) will be listed under the benefit name.
Here, you’ll find your members’ names, shipping addresses (if you’ve asked for this), pledge amount and the benefit due date. You can mark individual members as complete using the mark complete feature. If you do big-batch benefit deliveries, mark the entire member list as complete by clicking the Mark # Complete button.
Click into the Completed section of a benefit for a list of members to whom you’ve delivered this benefit.
Want more information on a particular member? Click on a member’s name to go directly to your Audience Relationship Manager.
From your relationship manager, you can message your member, review payment history, check their discord handle and any notes you may keep about them (i.e. prefers my illustration postcards over my photo postcards).
Learn more about your relationship manager here: How do I manage my members?
Annual members
If you have members paying you annually, they’ll show up on benefits lists as soon as they start their year of membership. They will show up for all monthly recurring benefits you have associated with the tier they join. However, their year of membership will have been paid in full on the date they joined.
You can learn about what to expect if you are in our annual membership beta here: Annual memberships creator overview.
Subscription billing
If you charge members with subscription billing, there are a couple of ways that you can choose to deliver benefits to members:
- You can deliver benefits to all members who are active at the time you’re processing benefits
- You can also deliver benefits at the start of each month to any member who has paid throughout the previous month
For example, if you typically mail a sticker on the 5th of each month to members who have paid by the 1st, you can mail the sticker on 5 September to all members who had a successful payment in August. On 5 October, you can mail the September sticker to all members who had a successful payment in September.