There are a couple things you can do to help ensure you receive emails from Patreon:
- Make sure you have properly selected the email settings you desire in your Settings > Email settings.
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Sometimes email providers flag Patreon.com as spam. Check your spam or junk folder to see if our emails ended up there.
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If you're using gmail, also check your promotions and social tabs for our emails.
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Add Patreon's email addresses to your address book to make sure we never get lost:
- bingo@patreon.com (for post notifications and creator content )
- password@patreon.com (for resetting or confirming your password)
- no-reply@patreon.com (for transaction notices and automated notices)
- message@patreon.com (for message notifications from your creators)
- guidelines@patreon.com (for trust and safety issues)
- Check with your email service provider. Especially if you are using a hosted domain service and are running email through your own domain (rather than a gmail address, etc), your provider may have additional anti-spam tools running that are preventing you from getting messages. If so, ask them to whitelist the above addresses as well.
If you still have trouble receiving e-mails from Patreon, get in touch with Patreon Support by clicking send a note button at the bottom of every page on our FAQ site.