Comment settings

This article will help you set comment access for your Patreon posts, including setting who can see and add comments and whether or not you want to filter out comments that may be harmful to your community.

Comment access

If you published your Patreon before October 4, 2023, comment access for your posts will default to Only paid members. This means that free members can see comments on posts available to them; however, only paid members will be able to add comments. If you published your Patreon after October 4, 2023, comment access for your posts will default to All members, meaning that both free and paid members will be able to read and add comments on posts they can access.

You can change comment access for your posts by following these instructions:

• Make sure you follow this guide while in your creator profile. You can switch to your creator profile by clicking your profile picture in the bottom left corner and clicking on your creator profile.

  1. While logged in on the desktop app, click on the My page link from the left navigation
  2. Click the “…” Page controls button
  3. Click on the Edit page link to visit your page editor
  4. Click on the Page settings link from the menu
  5. Scroll down to the Comment access section and choose from the available options:
     • All members can comment: Both free and paid members can engage in your post comments
     • Only paid members can comment: Free members will be able to read your post comments, but won’t be able to add comments
     • Don’t allow comments: Hide the comment section for all of your existing and new posts
  6. Click the Save changes button

• Make sure you follow this guide while in your creator profile. You can switch to your creator profile by tapping on the menu in the top left corner. From here, tap on your profile picture at the bottom of the menu and switch to your creator profile.

  1. While logged in on the mobile web app, click on the menu button in the top left corner
  2. Click on the My page link from the menu
  3. Click on the “…” Page controls button
  4. Click on the Edit page link
  5. Click on the Page settings link from the menu
  6. Scroll down to the Comment access section and choose from the available options:
     • All members can comment: both free and paid members can engage in your post comments
     • Only paid members can comment: free members will be able to read your post comments, but won’t be able to add comments
     • Don’t allow comments: Hides the comment section for all of your existing and new posts
  7. Click the Save changes button

Who can see comments?

Unless you select the Don’t allow comments option, both free and paid members will be able to see comments for posts they can access. Only members with comment access will be able to add a comment. If you’ve given members comment access, you can disable comments on individual posts during post creation or editing.

Fans who have yet to join your Patreon will not see the comment section of public posts until they join.

What will free members see if I enable comment access for ‘Only paid members’?

Free members will still be able to see comments on posts they have access to and will see a prompt to upgrade their membership to join the conversation.

Disabling comments

If you’ve already set your comment access to ‘Don’t allow comments’, then comments will be disabled for your existing and future posts. If you set comment access for only paid members or all of your members, you can disable comments or enable comments for individual posts.

You can toggle comments on or off while you’re creating or editing a post on the Patreon desktop or mobile web app.

While in the post editor, toggle the Allow comments on this post setting. If the toggle is grayed out, you'll know that comments are disabled for that post.

What happens when I disable comments for a post?

Members will see a note letting them know that comments have been disabled for that particular post. If members have already added comments on a post and you later disable comments, they’ll see the same note; however, you’ll still be able to see past comments.

Comment filtering

You can automatically hide comments made by free members that don’t meet our Community Guidelines or are potentially harmful to your community. Comment filtering is enabled by default for creators who have comment access enabled for All members, and you can adjust the level of filtering you’d like for your post comments.

Here's how to disable comments for individual posts:

• Make sure you follow this guide while in your creator profile. You can switch to your creator profile by clicking your profile picture in the bottom left corner and clicking on your creator profile.

  1. While logged in on the desktop app, click on the My page link from the left navigation
  2. Click the “…” Page controls button
  3. Click on the Edit page link to visit your page editor
  4. Click on the Page settings link from the menu
  5. Scroll down to the Comment filtering section and choose between:
     • Off: All comments made by members will be shown
     • Low: We will filter out harmful and spammy comments for you, but you may still see some on your posts
     • Default: We will filter out harmful and spammy comments for you, and there is a chance that some comments are mistakenly hidden or left up
  6. Click the Save changes button

• Make sure you follow this guide while in your creator profile. You can switch to your creator profile by tapping on the menu in the top left corner. From here, tap on your profile picture at the bottom of the menu and switch to your creator profile.

  1. While logged in on the mobile web app, click on the menu button in the top left corner
  2. Click on the My page link from the menu
  3. Click on the “…” Page controls button
  4. Click on the Edit page link
  5. Click on the Page settings link from the menu
  6. Scroll down to the Comment Comment filtering section and choose between:
     • Off: All comments made by members will be shown
     • Low: We will filter out harmful and spammy comments for you, but you may still see some on your posts
     • Default: We will filter out harmful and spammy comments for you, and there is a chance that some comments are mistakenly hidden or left up
  7. Click the Save changes button

FAQ

• At the moment, comment access can be given to all members with post access, only paid members with post access or disabled for all members.

• Yes, filtered comments will count toward the comment total for posts.

• If you believe that some members’ comments are mistakenly being filtered, you can adjust your comment filtering to the Low setting, which may allow for comments that would have otherwise been hidden.

• If you’ve enabled comments for a post, and the member should have comment access, there are a couple of reasons why they are unable to add a comment:

  • Our team is checking their account to keep Patreon safe
  • They may have posted too many comments recently
  • They may be suspended

  You can tell the member to retry later and feel free to share our member commenting help article for members.

• If a member’s comment is filtered, the comment will still appear for the commenter; however, other members will not see the comment. You’ll see a note that the comment has been filtered, and you’ll be able to view the original comment.

• Yes. You’ll see a message that the comment has been filtered because it may be spammy or harmful to your community, and you’ll be able to expose the comment to see it yourself. Only you and the commenter will be able to see the content of the comment.