This step-by-step guide will help you troubleshoot potential issues with your private RSS feed so you can get back to enjoying your creator's work. Remember, you’ll only receive a private RSS feed if a creator you support offers this feature through Patreon. To learn more about the Podcast settings, see the How to use your audio RSS guide.
Resolving Audio Issues on the Patreon App
If you’re experiencing issues listening to audio within the Patreon app from creators you joined, try the following steps:
- Power off and then restart your device
- Log out of your account on the Patreon app
- Uninstall and then reinstall the Patreon app. Use the latest versions linked below:
- Log back into the Patreon app
To ensure your device runs at its best, it's essential to regularly check for software updates and install the latest version available. If you find yourself in an area with poor reception, connecting to WiFi can greatly enhance your connectivity and overall performance.
Resolving Issues with Your RSS Link
Since the RSS link relies on third-party apps, you may encounter issues while trying to listen to your podcast. Try the following steps:
- Uninstall and reinstall your podcast app
- Unsubscribe and then resubscribe using the custom RSS link found in the Membership tab of the creator’s Patreon
- Refresh the feed on your podcast app. Many apps use the pull-down feature or provide a refresh button
- If you receive an error message like “URL/server cannot be found,” the RSS link may have been mistyped or miscopied. Try copying and pasting the RSS link again
When using a computer, you can find the RSS link in the Membership tab on the creator’s Patreon page. In the App, it’s available by tapping a Creator on your home feed, then tapping the three dots in the upper right corner, choosing the option Add to podcast app in the menu. If there is no RSS link, try refreshing the page, clearing your cache, or using an incognito browser.
Additional Troubleshooting Scenarios
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Some podcast apps may not support private RSS feeds. Try using a different podcast app or RSS feed reader.
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If your podcast app reports an invalid feed format, ensure the RSS link is correctly formatted. Additional characters or spaces can sometimes cause issues.
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If you’re facing playback issues, check if the error is specific to one episode or all episodes. If it’s just one episode, there may be a problem with the file itself. Contact the creator for assistance.
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The RSS link may occasionally need to be refreshed. If you suspect this is the issue, unsubscribe and resubscribe to the RSS feed using the most recent link provided.
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Ensure your Patreon account is active and in good standing. Issues with your membership status can sometimes affect your access to the RSS feed.
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Ensure that the third-party podcast app has the required permissions to access data on your device. Check the app settings and permissions.
If troubleshooting steps don’t work
If you're still experiencing issues with your RSS feed, we recommend trying a different podcast app or RSS feed reader to see if the problem persists. Not all RSS apps support every RSS link, so using an alternative could help determine if your feed is functioning properly. Check out our article on how to use your custom audio RSS link for guidance on this process. If the issue continues across multiple apps, it may indicate a problem with the feed itself.
When to Contact Support
If these troubleshooting steps don’t resolve the issue, we recommend trying a different podcast app or RSS feed reader to subscribe. If problems persist, submit a request with Patreon Support, as there may be an underlying issue that our team can identify and troubleshoot.