We understand that speaking with someone directly can be helpful. While we don’t offer phone support at this time, our dedicated online support channels are here for you. Our team is committed to providing prompt, thorough, and compassionate assistance. Read on to learn how to connect with us and get the help you need.
Our Product Support Team is available Monday – Friday, 9:00 am–6:00 pm Pacific Time (PT). You can submit a request for one-on-one support. As an alternative, you can also reach our team via Twitter for inquiries that are not related to billing or security, Monday–Friday, 9:00 am–4:00 pm PT.
Why Patreon Product Support is online
We work enthusiastically to provide effective, compassionate, and fast support to all creators and members. Here are a few reasons why we believe online support is the best option:
- Efficient account access: We can easily view your account and payment history to better understand and address your issue
- Streamlined Troubleshooting: We can request and share direct links, screenshots, and even videos to fully understand the issue from your perspective. This collaborative approach helps us guide you step by step
- Tracking your history: Online support maintains a detailed record of past conversations. This ensures you can easily pick up where you left off, and it helps our team provide consistent and informed assistance based on your support history
- Fast follow-ups: We’ll never keep you waiting on hold. You can reply within the same email thread if you have an update or additional questions about your request