We have been notified that as of December 16th, 2022, Payoneer will no longer be able to provide Russian payees with services. Any funds sent to a Payoneer account after December 8th will be returned to the sender (Patreon) due to service limitations. Additionally, any non-Russian payees with a Russian bank account will need to provide a non-Russian bank account in order to continue receiving payments.
If you have funds in your account balance, we encourage you to initiate a payout as soon as possible (before December 8th).
If this impacts you and you have a non-Russian bank account that you can use to continue receiving payments, please update your Patreon payout method as soon as possible.
We are working closely with payment partners to find ways we can best support you and other creators in Russia during this time.
This article will cover frequently-asked questionsfor creators utilizing the Payoneer service. You’ll find answers to questions about payout status, necessary documentation, and troubleshooting your Payoneer account.
Payoneer will notify you via email when a payment arrives in your account. In addition, you can find the payment on the Transactions page in your Payoneer account.
If the selected payment method for receiving earnings is through bank transfer, the funds will be sent automatically to your bank and you will receive a confirmation via email. It can take up to 5 business days for the payment to reach your bank account.
If you have not received the payout to your bank account after 5 business days, please contact Payoneer and refer to their troubleshooting instructions.
If Payoneer has confirmed that the funds have not been sent from Patreon, please contact the Patreon support team by scrolling to the end of this page and clicking the Email Patreon support button.
I created a Payoneer account but I have not received my payments yet. How can I troubleshoot?
If you created a Payoneer account but have not yet received any earnings from Patreon, it is possible your account with Payoneer is not fully approved. To verify this, please log in to your Payoneer account and check the following:
Navigate to the Activity tab and select Funding Sources to confirm that your Payoneer account is linked to Patreon. If you created an account directly through Payoneer, you will not be linked to Patreon and therefore may not have this option in the dropdown menu. If this is the case, you will need to log into your Patreon account and link it to the Payoneer account you created.
Open the Verification Center in your Payoneer Settings. Here, you can view if there are any open requests for additional information to complete review of your account. If the document was not accepted, Payoneer will send you an email explaining why. Additionally, you will find a message in Verification Center, under the Required tab.
Any open requests from Payoneer to complete your registration or to resolve an issue that might be stopping your payments will also be sent to you via e-mail. Be sure to check your inbox often. If you don’t have any messages from Payoneer, check your Spam folder to be sure.
If you have no open requests from Payoneer either in your e-mail or in“My Account,” and you appear to be successfully linked to Patreon, please contact Payoneer Customer Care for further assistance by clicking onthis link to Payoneer Customer Care.
Select Verification Center under the Settings menu
Select the relevant requirement from the list
Upload the relevant document and click SUBMIT
You will find a confirmation that the documents were uploaded successfully.
If you are providing an ID, please note that depending on your country, you may not find every ID type listed and instead will only find one or two options. We strongly suggest providing one of the recommended ID types, as this will shorten review time. If you do not have a document matching that option, you may upload another ID but please note the review time will be extended.
We recommend taking a picture of the document with your smartphone. Please make sure the document is complete(all four corners of the document should be visible and the image should be full size), document is not cropped, and the image is in high quality. If you are using the camera on your smartphone, please make sure the flash is not covering information on the document.
Payoneer reserves the right to request a variety of different documents to satisfy their regulatory requirements. Depending on the situation, you may be asked to provide:
A government-issued photo ID(such as a National ID, Driver’s license, or passport)
A picture of yourself holding a government-issued photo ID and a piece of paper with today’s date
Rental agreement or lease
Bank Account verification documents(such as bank statements or voided checks)
If you have reason to remove Patreon as a funding source on your Payoneer account, you may submit a request to the Patreon support team for assistance by scrolling to the end of this page and clicking the Email Patreon Support button.
How can I contact Payoneer Customer Care for assistance?
Payoneer has multiple channels that can be utilized to assist you with any issues you may experience. We recommend visiting their detailed Support Center first, as you may find the answer to your question right away! Here’s a link to Payoneer’s Support Center.
If you have additional questions that the Support Center could not answer, you can contact Payoneer’s Customer Care by phone, chat, or e-mail. You can find details on how to utilize these channels within the Support Center.
Navigating the Payoneer Support Center
What are the fees associated with paying out with Payoneer?
Payoneer deducts a $1 USD fee when you transfer your Patreon earnings to your Payoneer account.*
Payoneer charges an additional currency conversion fee which varies by country. Check your Payoneer account to find the relevant fees according to your method of payments and location at: https://myaccount.payoneer.com
From the main menu, selectHelpthenPricing and Fees.
* Creators that connected a Payoneer account prior to December 19, 2018 may be using Payoneer’s older Global Bank Transfer payout method. Global Bank Transfers are $3 USD per payout plus the 2% currency conversion fee. If your Payoneer account is currently using Global Bank Transfer and you would like to update to the Payoneer Local Bank Account or Prepaid MasterCard to take advantage of the lower payout fees and flexibility, click“Manage Payoneer Account” under Payout Method on the Payout Preferences page. This flow will convert you to the Payoneer Local Bank Account method. You will then need to log into your Payoneer Account and connect your bank account or setup the prepaid card.