Your campaign may be suspended if you fail to meet our community guidelines. While these are extreme cases, the Trust and Safety team will always reach out and work with you to make sure you have all the information necessary to have your campaign successfully unsuspended.
What can I do to have my campaign unsuspended:
What can I do to have my campaign unsuspended:
If your campaign has been suspended, you will be alerted by a banner at the top of your page once you log in. From here, your first step is to make sure that you take the time to read our community guidelines. These guidelines are our one-stop for all things content and policy related. It’s here that you can learn about what content we allow (and don’t allow) creators to share and fund using Patreon.
The Trust and Safety team will always send you an email to discuss the next steps to reform your page. Make sure you check the inbox of the email address associated with your Patreon campaign. If you don’t check that email address frequently, please update it and reach out to us directly via guidelines@patreon.com.
While your campaign is under suspension, you retain the ability to manage your campaign, including create or delete posts, make changes to your benefits and message your patrons. This is so you are able to make the appropriate changes to bring your page back within our Community Guidelines.
In the interest of keeping Patreon a safe place for everyone, your campaign will remain under suspension while the Trust and Safety team works with you to bring your page back within guidelines in a timely manner. There is no defined deadline as we understand that this process might take some time. As long as we are communicating and know you are actively working on your page, we will happily keep working with you.
What happens to my pledges, my patrons and my funds?
The Trust and Safety team will always send you an email to discuss the next steps to reform your page. Make sure you check the inbox of the email address associated with your Patreon campaign. If you don’t check that email address frequently, please update it and reach out to us directly via guidelines@patreon.com.
While your campaign is under suspension, you retain the ability to manage your campaign, including create or delete posts, make changes to your benefits and message your patrons. This is so you are able to make the appropriate changes to bring your page back within our Community Guidelines.
In the interest of keeping Patreon a safe place for everyone, your campaign will remain under suspension while the Trust and Safety team works with you to bring your page back within guidelines in a timely manner. There is no defined deadline as we understand that this process might take some time. As long as we are communicating and know you are actively working on your page, we will happily keep working with you.
What happens to my pledges, my patrons and my funds?
As part of our strong commitment to fund the emerging creative class, we don’t delete any pledges. Your pledges will simply be paused for as long as it takes for you to work on your campaign. Additionally, you will not gain any new pledges while under suspension.
Please make sure you take the time to inform your Patrons about the state of your campaign. You can inform them directly on your Patreon campaign page via a new post, by direct message or through other channels where you communicate with your patrons (e.g. Discord).
The Trust and Safety team tries to provide timely access to creator payments, but you may on occasion experience delays in accessing your funds. We may also block or hold payments for violations of our policies or for compliance reasons, which include collecting tax reporting information.
What happens if my campaign is under suspension during a payment cycle?
What happens if my campaign is under suspension during a payment cycle?
Our payment processing cycles happen at the beginning of each month and this is when we process pledges from patrons and send them to the creators. If your campaign is under suspension for a content violation during a payment cycle, your payments for the month will not be included for processing and will be lost. Your patrons will not be charged for their pledges during that cycle. Furthermore, payments lost while your campaign is under suspension will not be reprocessed after unsuspension. When payments are otherwise delayed or blocked we try to communicate the reason to you promptly. If you have questions about a payments block, please reach out to us.
Is there an appeal process?
Is there an appeal process?
If you believe that the Trust and Safety team made a mistake while reviewing your content, please respond back to the email which details the reasons behind their action and send us evidence supporting your claim.
