If a creator you support has been suspended, it means their content is temporarily unavailable while they work with our team to align with Patreon’s Community Guidelines. While suspensions are typically resolved within a few days, the timeline can vary depending on the updates needed. We understand this can be frustrating, and this article is here to help you navigate what this means for your membership, access to content, refunds, and next steps.
What is a suspension?
A suspension means a creator’s content is temporarily hidden because it doesn’t comply with Patreon’s Community Guidelines. Our Trust and Safety team reviews all reports thoroughly and works directly with creators to address the issue. The goal of a suspension is to give creators time to update their content while ensuring Patreon remains a safe and inclusive platform. While we can’t share specific details about a creator’s suspension, rest assured that these decisions are made thoughtfully and without bias.
What happens to my membership while a creator is suspended?
During a suspension, your membership remains active, but you won’t be able to access their content until the page is reinstated. This includes access to posts, videos, and any other perks tied to their Patreon page. Creators are encouraged to message their fans during this time to provide updates on the suspension and their plans for returning.
Will I receive a refund while a creator is suspended?
If your creator has been suspended, you might wonder about refunds for the time their content is unavailable. Refunds are managed directly by the creator, depending on their chosen payment cycle.
To request a refund, we recommend reaching out to the creator directly through Patreon messaging. If you encounter issues or have additional questions, you can also contact our support team for assistance. For more details, check out Patreon’s Refund Policy.
Can I cancel my membership?
Yes, you can cancel your membership at any time. Learn how to do so here. If the creator’s page is reinstated and you’d like to support their updated content, you can choose to renew your membership at any time.
What should I do if I believe the suspension is unfair?
Due to privacy concerns, we are unable to comment on a specific creator’s suspension. Rest assured that we apply our Community Guidelines equally to all creators.
Why wasn't I notified about the suspension?
Patreon does not notify fans when a creator is suspended. Instead, we work directly with creators to help them update their content and return to the platform as quickly as possible. We encourage creators to keep their fans informed during the suspension and to notify them once their page is reinstated.
Why are similar creators not suspended?
Our Community Guidelines apply equally to all creators. If you believe another creator’s content violates our guidelines, you can report their page for review by following the steps outlined in this article.