If you need to use a different payment method or update an expired credit card you will want to follow these steps. You can add a new payment method and transfer your memberships anytime you’re logged into your account. Just follow the steps below:
*Note: If your payments have failed, you’ll find steps to retry your payment, here.
Step 1: As a patron, navigate to your settings menu, by hovering over the icon in the upper corner of your page.
Step 2: From the left settings menu that appears, click on payment methods.
*Important: Deleting the payment method before adding a new card or Paypal and transferring your memberships will delete your active memberships to creators. If this happens, you will need to become a patron to the creator again, after retrying your payment. This will not delete pending payments that were made when you were an active member.
Step 3: Click add card or add paypal to add a new payment method. Or select transfer memberships.
Selecting transfer memberships will prompt you to add a new payment method if you don't already have an additional one on your account.
Step 4: Transfer any existing memberships from your previous payment method to your new one. Once you’ve done this, you can select manage memberships next to the old payment method to remove it.
If your credit card expires
If your credit card expires and you have the same credit card number, you can update your payment method with your new expiration day.
To do this, click the orange update or retry option to the right of your expired credit card and complete the form.
Have declined payments? Once you've updated your credit card information, click retry to re-enter your credit card information, and we'll reattempt to process your declined memberships payments.
Deleting a payment method?
You will not be able to delete a payment method with memberships tied to that payment method. You'll first need to add a new payment method to transfer your membership(s) to, or cancel your membership by clicking manage memberships.
When there are no memberships tied to the payment method you'd like to remove, you can click the remove link to the right of the payment method.
