How do I update my payment information? – Patreon Help Center

This article guide you through updating your credit card or PayPal information. This can be done if you've been issued a new card or want to switch payment methods.

If you'd like help with retrying a declined payment specifically, we recommend reviewing our help article on how to retry a declined payment, which has extra tips for resolving a decline.

You can add or update a payment method while logged in on Desktop, or mobile web (i.e. Chrome, or Firefox). Click the links below to be taken to a section of this guide or simply scroll down to get started:

Adding a new credit card, or Adding a new PayPal account
Updating an existing payment method
Deleting a payment method

How to add a new credit card or PayPal account

Adding a new credit card

Hover of your profile image in the top right to open the "User menu."
Click the "Manage memberships" link from the drop down menu.
Click into "Payment Methods" from the top menu bar.
Click "Add Card" button.
Enter your name and card details in the pop-up form.
Click the "Submit" button.
Click the "Transfer memberships" button for your previous payment method. Select your newly added card from the drop-down in the pop-up window. Then click the "Transfer" button to move any existing membership(s) over to your new payment method.

- If your card authorization declines, we recommend contacting your bank, and requesting that they accept all future authorizations from Patreon * Membership.

- If you see the message, "Card already added to this account," exit this pop-up and click Retry, or Update next to your expired card.

Adding a new PayPal account

Hover of your profile image in the top right to open the "User menu."
Click the "Manage memberships" link from the drop down menu.
Click into "Payment Methods" from the top menu bar.
Click the "Add PayPal" button.
Login to your PayPal account in the pop-up window, or create a PayPal account if you don't yet have one.
Click the "Transfer memberships" button for your previous payment method. Select your PayPal account from the drop-down in the pop-up window. Then click the "Transfer" button to move any existing membership(s) over to your new payment method.

How to update an existing payment method

At the moment, you're unable to make changes to a linked PayPal account from Patreon. If you need to update or change the payment source associated with your PayPal account you can update your PayPal wallet source directly on PayPal, or you can re-add your PayPal account as a new PayPal account to change your PayPal wallet information via the form on Patreon.

Updating an existing credit card on your Patreon account

Hover of your profile image in the top right to open the "User menu."
Click the "Manage memberships" link from the drop down menu.
Click into "Payment Methods" from the top menu bar.
Click the "Update" button next to the credit card you need to update.
Re-enter your credit card details with your updated expiration date, CVV or billing zip code.
Click the "Submit" button to confirm.

Deleting a payment method

Before you can delete a payment method, you'll need to let our system know what you'd like to do with any active memberships. You can either transfer your membership(s) to a new or existing payment method, or cancel your membership from the Active memberships page.

To delete a payment method:

Hover of your profile image in the top right to open the "User menu."
Click the "Manage memberships" link from the drop down menu.
Click into "Payment Methods" from the top menu bar.
Either click the "Transfer memberships" to move any active memberships to a new payment method, or visit this guide for help cancelling a membership before proceeding.
After unlinking any memberships from the payment method, you can click the "Remove" button next to your payment method.

Important: Deleting the payment method before adding a new card or PayPal and transferring your memberships will delete your active memberships to creators. If this happens, you will need to become a patron to the creator again, after retrying your payment. This will not delete pending payments, or declined bills that were made when you were an active member.

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