This article will cover how to go about updating your credit card or PayPal information on your account. You will want to do this is your payment has declined or you need to add a new payment method.
If your payment method has declined, you’ll want this article: Retry my declined payment
You can add a new payment method, or update an existing payment method while logged in to your account via Desktop, or mobile web (i.e. Chrome, or Firefox). Click ahead if you already know which action you'd like to take:
How to add a new credit card or PayPal account
Adding a new credit card
Step 1: Navigate to your Manage memberships section by hovering over the icon in the upper-right corner of any page when you log in to your Patreon account.
Step 2: Select Payment Methods from the Memberships page.
Step 3: Click Add Card.
Step 4: You'll be prompted to enter your credit card details. If your card authorization declines, we recommend contacting your bank, and requesting that they accept all future authorizations from Patreon * Membership.
If you see the message, "Card already added to this account," exit this pop-up and click Retry, or Update next to your expired card.
Step 5: Transfer your memberships to your new payment method by clicking the Transfer memberships option to the right of your old payment method.
A pop-up will appear where you'll see your new credit card in the drop-down, or can add a new payment method if you haven't already.
Adding a new PayPal account
Step 1: Navigate to your Manage memberships section by hovering over the icon in the upper-right corner of any page when you log in to your Patreon account.
Step 2: Select Payment Methods from the Memberships page.
Step 3: Click Add PayPal to add your PayPal account.
Step 4: A pop-up window will appear, and you'll be prompted to log in to your PayPal account, or create a PayPal account if you don't yet have one.
Step 5: Transfer your memberships to your new payment method by clicking the Transfer memberships to the right of your old payment method.
You'll see the option to select your PayPal account from the drop-down.
How to update an existing payment method
Currently, you can't make changes to a PayPal account you have linked in Patreon via Patreon.com. If you need to update or change the credit card associated with your PayPal account, you can do so directly on PayPal, or you can re-add it as a new PayPal account to update your information on Patreon.
Updating an existing credit card on your Patreon account
Step 1: Navigate to your Manage memberships section by hovering over the icon in the upper-right corner of any page when you log in to your Patreon account.
Step 2: Select Payment Methods from the Memberships page
Step 3: Click Update next to the credit card you need to update.
Step 4: A pop-up window will appear, where you can enter your credit card's new expiration date, CVV, and billing zip code. Once you've entered all of this information, click Update to confirm.
Deleting a payment method
You will need to transfer any active memberships to a new or existing payment method using the Transfer memberships link before you can remove a payment method from your profile.
Once you've transferred your memberships to a new payment method, click Remove next to your old payment method. If you aren't seeing Remove it's because there are still memberships associated with the method – be sure to transfer those memberships first.
Important: Deleting the payment method before adding a new card or PayPal and transferring your memberships will delete your active memberships to creators. If this happens, you will need to become a patron to the creator again, after retrying your payment. This will not delete pending payments, or declined bills that were made when you were an active member.
