The table below lists member statuses in your Relationship manager and a brief definition of each:
| Status | Definition |
|---|---|
| Active payment | The member has paid or is scheduled to be billed. Active members have membership access and are eligible to receive benefits. To confirm if an active member is eligible to receive benefits for the current or previous month, use the Benefit Eligibility Status tool. |
| Retrying payment | The member's most recent charge attempt declined, and we are currently retrying the payment. During this period, the member's access is revoked. If the payment is successfully processed, access is restored. |
| Payment failed | After retrying a declined payment, the charge still failed. We'll make a new attempt, or the member can do it directly. We've crafted a Failed payment help guide that you can send to members to support them through retrying their payment. A member with a failed payment for ~30 days will be converted to a free membership. |
| Canceled | The member has deleted their subscription. Their membership access remains active until their current billing period ends. They will appear as Canceled in your Relationship Manager from the date their access expires, not the date they cancelled. We will not create new bills for their membership with you. |
| Refunded | The most recent charge was refunded. Please note that members must also cancel their membership to avoid auto-renewal. |
| Fraud | The most recent charge was deemed fraudulent, and their payment has been declined. If a charge is potentially fraudulent, we will not automatically retry the payment. While a member's payment is marked as fraud, they will not have access to your member-only content. There are many reasons why this might occur. You can let your members know to contact their bank, then our Support team, to clear this up. |
| Gifted by others | Members who redeemed a gift from another fan and are actively in their gifted membership period. |
| Gifted by you | Members who redeemed a gift created by you and are actively in their gifted membership period. |