If you received a suspicious email and aren't sure if it's coming from Patreon, here are a couple of ways you can check its legitimacy:
Is it promotional?
If someone offers you a service in exchange for money, it is a scam. We would never ask you to pay us money in exchange for promotional services. Below is an example of a real scam email that has been sent to creators in the past:
Are you being asked for sensitive information?
If you receive an email asking for your tax info, credit card number, or other private information, double-check that the email comes from a Patreon email domain:
- @email.patreon.com
- @patreon.com
- @patreon.zendesk.com
- @core.patreon.com
- @info.patreon.com
- @orders.patreon.com
- @security.patreon.com
- @safety.patreon.com
- @creator.patreon.com
- @community.patreon.com
- @live.patreon.com
- @updates.patreon.com
If the sender does not have a Patreon email address, DO NOT send over your personal information.
If you're ever unsure if an email you received is a scam, you can email us by clicking on the Submit a request button on the right side of the article — If you're using a mobile device, scroll down to the bottom of the article to find this button. Please attach a full-screen screenshot of the email you received so we can confirm the legitimacy of the email.