Creators and patrons trust Patreon with their private information and personal data. We take that notion very seriously and have requirements in place if this information is being sought for any number of reasons.
Unless the information being requested is needed to avoid imminent death or physical harm to individuals, Patreon will only disclose our information about our community in response to valid, compulsory legal process.
Requests for Information
We require that requests for information be properly signed, issued under an appropriate law and sent to Patreon at firstname.lastname@example.org. All requests must include the requesting party, the relevant matter (whether criminal or civil) and the specific information being sought. Our legal team reviews each and every request.
When requests are overly broad, we require the scope of the request be narrowed to comply with legal standards. For example, law enforcement may obtain basic subscriber information with only a subpoena, but Patreon requires a warrant or a court order for more detailed records.
Legal process must contain enough identifying information to locate the associated account. Preferred identifying information includes email address, creator name, creator page url, user ID, last four digits of credit card and credit card expiration date.
Patreon requires non-US legal process be domesticated under a Mutual Legal Assistance Treaty (“MLAT”), letters of request, or US code (section 1782), as appropriate.
Requests to Preserve Data
Patreon has various data retention policies and regularly maintains its databases. To ensure we do not delete any desired information under our ordinary procedures, we advise any law enforcement officer or agency to bring a request to preserve any data it intends on requesting. These preservation requests will serve to set aside the data (in its current state) for a period of 90 days.
Notice to Patreon Users
Keep in mind that we will let our creators and patrons know when information on them has been requested. All non-disclosure requirements should be included in the request if you do not wish for us to provide notice to the individual.
Cost of Reimbursement
Patreon may seek reimbursement for our costs directly incurred in compiling and preparing the information in response to a request.