How do I update my payment information?

  • Updated

If your payment method is being declined, we recommend trying a different payment method.

You can update or remove a payment method while logged in on Desktop or mobile web. If you are using the app, please log in on a mobile browser and follow the tips below

How to add a new payment method

Click on your device type below for steps to update your payment information.

If your card authorisation is declined, contact your bank and request that they accept all future charges from Patreon * Membership before reattempting.

If you get the message, Card already added to this account, exit the window and click Retry or Update next to your expired Card.

How to update your payment method

Need to make changes to your PayPal account? Log in to your PayPal account to update your wallet funding source. 

If you are also a creator, make sure you follow this guide while in your member profile. You can click on your profile in the bottom left corner and click on your member profile to switch.

Here’s how to update a credit card on your Patreon account:

  1. Click the Settings link from the left sidebar navigation
  2. From the menubar, click on More > Payment Methods 
  3. Click on the Update button next to your credit card 
  4. Re-enter your credit card details with your updated expiry date, CVV or billing postcode 
  5. Click on Submit to confirm

How to remove a payment method

Before you can delete a payment method, you’ll need to let our system know what you’d like to do with any active memberships. You can either transfer your membership(s) to a new or existing payment method or cancel your membership from the Memberships page.

How to delete a payment method

If you are also a creator, make sure you follow this guide while in your member profile. You can click on your profile in the bottom left corner and click on your member profile to switch.

  1. Click the Settings link from the left sidebar navigation
  2. From the menubar, click on More > Payment Methods 
  3. You can either click Transfer memberships to move memberships to a new payment method or follow this guide to cancel your membership(s) before continuing
  4. After unlinking any memberships from the payment method, click the Remove button next to the payment method you’d like to delete

Deleting a payment method with linked memberships will result in an immediate cancellation of those memberships. If this happens, you can re-activate your membership by rejoining the creator’s page from your Billing history.

Removing a payment method with linked memberships will not delete pending payments or declined bills made when you were an active member.

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