How do I update my payment information?

If your payment method is declining, we recommend trying a different payment method.

You can add or update a payment method while logged in on Desktop or mobile web. If you are using the app, please log in on a mobile browser and follow the tips below! 

How to add a new payment method

1. Hover over your profile image to open the user menu
2. Click Manage memberships from the menu
3. Click on Payment methods from the menu bar 
4. Click the Add Card or Add PayPal button
5. Enter your card details and click Submit or log in to your PayPal account
6. Click the Transfer memberships button on your former payment method. Choose your new payment method and then click the Transfer button to move existing membership(s) to your new payment method

If your card authorisation declines, contact your bank and request that they accept all future charges from Patreon * Membership before reattempting.

If you get the message, Card already added to this account, exit the window and click Retry or Update next to your expired Card.

How to update your payment method

Here’s how to update a credit card on your Patreon account:

1. Hover over your profile image to open the user menu
2. Click Manage memberships from the drop-down menu
3. Click on Payment methods from the top menu bar 
4. Click on the Update button next to your credit card 
5. Re-enter your credit card details with your updated expiration date, CVV, or billing postcode 
6. Click on Submit to confirm

How to remove a payment method

Before you can delete a payment method, you’ll need to let our system know what you’d like to do with any active memberships. You can either transfer your membership(s) to a new or existing payment method or cancel your membership from the Active memberships page.

How to delete a payment method

1. Hover over your profile image to open the user menu
2. Click the Manage memberships link from the drop-down menu
3. Click on Payment methods from the top menu bar
4. You can either click Transfer memberships to move memberships to a new payment method or follow this guide to cancel your membership(s) before continuing.
5. After unlinking any memberships from the payment method, click the Remove button next to the payment method you’d like to delete

Deleting a payment method with linked memberships will result in immediate cancellation of those memberships. If this happens, you can re-activate your membership by re-joining the creator’s page from your Billing history.

Removing a payment method with linked memberships will not delete pending payments or declined bills made when you were an active member.