This article will guide you through changing your card or PayPal information. If a payment method is declining, we recommend using a different card or adding a PayPal account.
You can only add or update a payment method while logged in on Desktop, or mobile web (i.e. Chrome, or Firefox). If you are using the app, please log in on a mobile browser and then follow the tips below!
Adding a new payment method
How to add a new credit card
- Hover over your profile image to open the User menu.
- Click Manage memberships from the menu.
- Click on Payment Methods from the top menu bar.
- Click the Add Card button.
- Enter your card details and click Submit.
- Click the Transfer memberships button on your former payment method. Select your newly added card from the drop-down. Then click the Transfer button to move any existing membership(s) over to your new payment method.
If your card authorisation declines contact your bank and request that they accept all future authorisations from "Patreon * Membership" before reattempting.
If you get the message, "Card already added to this account," exit the window and click Retry or Update next to your expired card.
How to add a new PayPal account
- Hover over your profile image to open the User menu.
- Click the Manage memberships link from the menu.
- Click on Payment Methods from the top menu bar.
- Click the Add PayPal button.
- Log in to your PayPal account in the pop-up window, or create a PayPal account if you don't yet have one.
- Click the Transfer memberships button on your former payment method. Select your PayPal account from the drop-down in the pop-up window. Then click the Transfer button to move any existing membership(s) over to your new payment method.
Updating an existing payment method
How to update a linked PayPal account
If you need to update or change the payment method associated with your PayPal account you can update your PayPal wallet source directly on PayPal, or you can re-add your PayPal account as a new PayPal account to change your PayPal wallet information via the form on Patreon.
How to update an existing credit card
- Hover over your profile image to open the User menu.
- Click Manage memberships from the drop-down menu.
- Click on Payment Methods from the top menu bar.
- Click on the Update button next to the credit card you need to update.
- Re-enter your credit card details with your updated expiration date, CVV, or billing postcode.
- Click on Submit to confirm.
Deleting a payment method
Before you can delete a payment method, you'll need to let our system know what you'd like to do with any active memberships. You can either transfer your membership(s) to a new or existing payment method or cancel your membership from the Active memberships page.
How to delete a payment method
- Hover over your profile image to open the User menu.
- Click Manage memberships from the drop-down menu.
- Click on Payment Methods from the top menu bar.
- You can either click Transfer memberships to move memberships to a new payment method or follow this guide to cancel your membership(s) before continuing.
- After unlinking any memberships from the payment method, click the Remove button next to the payment method you'd like to delete.
Important: Deleting a payment method with linked memberships will result in immediate cancellation of those memberships. If this happens, you can re-activate your membership by rejoining the creator's page from your Billing history. Deleting a payment method with linked memberships will not delete pending payments or declined bills that were made when you were an active member.