The earnings number, and patron count listed under your profile image on your creator page are approximations of your monthly, or per creation earnings, and patronage. The patron count and earnings estimation are pulled from the active patron list in your Relationship Manager.
Please note that while these examples show a US Dollar ($) amount, this can also show in any of our supported currencies, depending on the currency you choose to bill in. To learn more about currencies, please visit this help center article: Selecting my billing currency
Please note that while these examples show a US Dollar ($) amount, this can also show in any of our supported currencies, depending on the currency you choose to bill in. To learn more about currencies, please visit this help center article: Selecting my billing currency
Where can I review my processed earnings?
Use the Earnings dashboard, and Payouts reports for your monthly totals. These reports are reliable sources of what you’ve earned in a given month.
The earnings number listed on your page will fluctuate as patrons come and go, and as we retry declined payments throughout the month. While you can use this number as an estimate of your earnings, it will adjust throughout the month.
How are we calculating the number shown on your page? We add your active membership payments, and then take into account the following:
- Payment processing fees - We use the percentage of your payment processing fees from the previous month, and there may be fluctuation to this amount depending on what is processed.
- Platform fee - This fee will vary depending on the creator’s plan that you are on and is deducted from the total to give you a more accurate estimation of your take home earnings.
To find out more about the platform fee, visit this help center article: Creator fees breakdown.
If you are on the legacy Founder's Pricing, visit this article: My earnings fees (founding creator) - Declined pledges - The total amount of declined pledges from the month. Patrons who are in a declined state can have an active membership and still be in a declined state. They do not have access to your page content until they resolve their payment – we remove them from your patron count and earnings estimation that you see until their payment is resolved.
Why did my numbers suddenly change?
On the 1st of each month we process your patrons’ payments throughout the day. The earnings and patron count listed on your page may fluctuate the most in the first few days of the month. Any declined payments from patrons will be subtracted from the earnings number.
If you are a charge up front creator, you’ll see the biggest shift on the 3rd of the month. There is a brief delay between payment processing on the 1st of each month and when patrons who cancelled in the previous month are removed from your “Active” patron list and patron count.
Patrons who cancelled in the previous month do not have access beyond the 1st of the month, however these patrons are not removed from your patron count and "Active" list until 12 midnight Pacific Time on the 3rd of each month. If you notice a sudden decrease in your patron count, it means that those cancelled patrons have been removed from your count.
We’re actively working on ways to shorten this delay so as not to interrupt your work flows.
How can I tell who has cancelled before the 3rd of each month?
- By heading to your Relationship Manager, and filtering by the “Cancel Date” column.
- Patrons who have a “cancel date” in the previous month no longer have access to your posts and will be removed from your patron count at 12 midnight on the 3rd.
Did I lose those declined patrons?
No – but we do deduct declines from the earnings number listed on your creator page. We regularly retry your patrons’ declined payment throughout the month, and your earnings number will likely increase to reflect any payments that process later in the month. So don’t feel discouraged.
How do I know which patrons’ payments declining?
You can visit your Patron Relationship Manager and use the filters to find the group of patrons who’s payments we were unable to process– again, don’t worry, we’ll retry them throughout the month for you.
How will this affect your milestone goals?
All goals that were previously met will still be met.
Example: I just hit my $1,000 USD milestone goal but with this change public facing dollar is adjusted down to $800 USD. My $1,000 USD milestone goal will still be met and my profile will display the next milestone goal (if I have another goal created).
If you are close to meeting a goal but haven't yet, this does mean that it will take you a bit longer to hit that goal since your public-facing number is now a little lower than it was before. Fear not! You'll get there, and we'll be rooting for you the whole way.