How will this feature change how new patrons are charged?
How will this feature change how existing patrons are charged?
Example: A patron joins your Patreon community on January 5th for $10 per month. The patron is charged on February 1st for January patronage. On February 25th, you change your payment type so that patrons are charged up front. The patron will be charged $10 on March 1st for March patronage.
On the 1st of the month (and every 1st of the month thereafter) they will be charged the full amount of their pledge until they cancel or edit their pledge.
After your first month of charging patrons up front, when a patron increases their membership, they'll immediately be charged the difference between their recent payment and new membership value.
What are the benefits of switching to charge up front?
A: Message your patrons about the change! Because charge up front will change the way your patrons are charged, it is a good idea for you to clearly communicate these changes to your patrons. We expect that Patrons will be happy about this change since it means they may get rewards faster, but they will be even happier if they are well informed about any changes that may affect their pledges.
Q: How do I determine if charge up front is the right option for my business?
A: Charge up front is not ideal if you:
- Have yet to create much content for your patrons.
- Want to charge per creation.
- Have a large catalogue/library of content fans can access as soon as they become a patron.
- Want your patrons to get rewards faster. Since you'll be getting money from your patrons sooner, you can choose to fulfill any physical reward distribution closer to when a Patron joins, instead of waiting until the end of the month.
A: Patrons who increase their pledge amount will immediately be charged the difference between their previous pledge level and their new pledge level. For example, a patron was charged $10 on March 1st. They edit their pledge to $15 on March 7th. On March 7th, they are charged $5 to bring the total paid by this patron in March up to $15.
A: Patrons who decrease their pledge amount will be charged the new amount on the 1st of the month. They will not be refunded anything.
A: You will still be paid the same number of times within the year by existing patrons. If you were to switch to charge upfront January 20th, your existing patrons would be charged February 1st for February access. Their payments from January 1st would now cover January access. For example, if you have 100 new patrons on February 10th, those 100 patrons will be charged on March 1 for February. However, if you turn on "charge up front" on February 15th, those 100 patrons will be charged on March 1st for March. In either case, those 100 patrons will be charged on March 1st for the amount of their pledge.
A: You will receive an email notifying you of patrons who increase or edit their pledge. In addition, you can navigate to your and click on the patronage section. From there, you can download a CSV of every charge for your page. Each charge is associated with a patron and a date of payment. It is likely that the majority of patrons will be charged during the first 2-3 days of the month; however, be sure to pay attention to patrons who are charged throughout the month. These will be patrons who are pledging for the first time or increasing their pledge value.
A: Your patrons will see no difference to their current pledges; but because they would now be paying their pledge amount once a month instead of every time you post a paid post, you may want to encourage them to increase their pledge amounts to match their monthly maxes. Otherwise, you will notice a decrease in your monthly earnings.
A: Yes. Any patron who pledges to you while you're paused will still be charged. Anytime a patron pledges to you for the first time they will be charged. If you pause your upcoming billing cycle your patrons will not be charged during the next scheduled monthly bill.