Promo codes are a lightweight way to instantly add value to new and existing tiers – it’s a simple way to deliver a code for discounts to your online store without the worry of how your patrons will access it.
In this article, we’ll walk through:
- Adding a promo code to a tier
- How promo codes are delivered to your patrons
- Removing and deleting promo codes
- Frequently asked questions
Add a promo code to a tier
You can add a promo code to new and existing tiers you create from the Tiers section of your Creator Page Editor. To add a promo code as a benefit, follow the steps below:
- To edit a tier, click the Edit option in the upper right corner of the tier.
- Click the Add benefit button.
- Click the arrow to browse our recommended benefits.
- You’ll see the a one-time recommended benefit, “Promo code” – click Add.
- A form will appear where you can add a title for your promo code, as well as the actual promo code associated with your website. You can also link to your site, where your code can be redeemed (optional – but useful!). If you would like patrons to be notified of this perk, select the option to notify existing patrons about the new benefit. Go here to learn more about your promo code is delivered!
- Save your promo code.
- Save tier to add the promo code to your tier!
Once you’ve saved your promo code, potential patrons will see that you offer a promo code as a benefit of that tier in the tier description of your tier.
Delivery of my new promo code
After you’ve added a promo code as a benefit to a tier, we get to work in making sure your patrons can enjoy their new perk! Here are the different ways that patrons can access your promo code:
Welcome note
After confirming their membership with you, new patrons will see their promo code benefit when in your welcome note to them.
Email
We’ll include your promo code to the welcome email we send new patrons, showing them all of the great benefits they’ve just unlocked.
My membership tab
The My membership tab is your patrons’ central hub for benefits you offer – once you add a promo code to a tier, we’ll add it to the My membership section for eligible patrons.
Existing patrons
If you’ve selected the option to notify eligible patrons about this new benefit, we’ll send an email to existing patrons showing them their newly added perk.
Q: What should I add a promo code for?
How do I remove a promo code?
Remove a promo code from a tier
You can easily remove a promo code from a tier by heading to the Tiers section of your Creator Page Editor and walking through these steps:
- Click Edit in the upper right corner of the tier you are removing your promo code from.
- Click the X in the right corner of your promo code.
- Confirm that you’d like to remove your promo code.
- Save tier to make the change.
Once removed, we will stop tracking that promo code benefit for that tier moving forward.
Completely delete a promo code
Note: To fully delete a promo code benefit from benefits you track, it must be assigned as a benefit to a tier you are editing. If you’ve removed your promo code from all tiers, you’ll want to temporarily add it back so that you can delete it fully.
To fully delete a promo code:
- Click Edit in the upper right corner of the tier you are removing your promo code from.
- Click the Edit on your promo code benefit.
- Click the option Delete benefit in the bottom left of the promo code form.
- Confirm that you want to delete the benefit.
- Save tier to finalize the promo code deletion.
Once deleted, we will stop tracking that promo code benefit for any of your tiers moving forward. You can find a history of deleted benefits from your benefits page.
FAQ
Q: What should I add a promo code for?
- A: If you have an e-commerce or merch site where you sell goods, promo codes are a great perk to give patrons. You can offer discounts to live events and concerts, or share passwords to unlock access on your other websites.
Q: Can I use this benefit to send recurring codes automatically?
- A: Not at the moment. You can trigger an email sent to eligible patrons by manually updating the code each month.
Q: How can I track if my patrons are using my promo code?
- A: We don’t have a way of tracking this on our end, but you can likely use your online store analytics to gain insight into patron use of your promo code. If the code is unique to Patreon, you’ll be able to see exactly how many times that code has been used!
Q: What if a code is shared? How can I stop that or track that?
- A: We recommend monitoring your online store for unusual promo code usage – if you do spot something fishy, you can always update the code in your tier editor and discontinue the code on your online store.
Q: Can I update my promo codes? Will my patrons be updated?
- A: Yes! You can change and update promo codes from your tier editor. If you change anything about the promo code, we’ll automatically send an email to update your patrons.
Q: What if a patron edits their membership tier? Will they receive my promo code?
- A: Yes, they’ll see the welcome note and receive an email as a new patron of that tier.