We know that it can be frustrating to sign up for something and have it not turn out the way you thought it would. Patreon doesn’t have direct management of creators’ benefits they may offer, however, we’re sharing our tips on what to do if your creator isn’t delivering what you had expected:
|
Important: Patreon won’t issue refunds for failure to deliver benefits, as creators are solely responsible for fulfilling the benefits they offer.
|
Get the details
We recommend doing a read through of your creator’s “About section” or your specific tier level in the “My membership” tab on the creator’s page.
There may be details about the creator’s timeline of creation/delivery. Most creators try to put that information front and center in their “About section” for fans considering membership.
Send a note to the creator
If you’ve read through your creator’s page to see benefit timeline, but things aren’t matching up, send a note to your creator to ask what the delay might be. There may be a perfectly good reason as to why their benefit delivery is delayed, or something may have gone wrong with the delivery. Reaching out to your creator is a great way to get to the bottom of it!
Request a refund from the creator
If you’ve waited long enough and would prefer to not receive the benefit at all, send the creator a note requesting a refund for your membership payment. Here are our best practices for requesting a refund from your creator.
Please note, that there is no guarantee that the creator will issue your refund.
Cancel your membership
If you are not getting what you expected, we highly recommend cancelling your membership with the creator, which will ensure no future payments are processed.
I think the creator is going against Patreon’s terms
If you believe that a creator is going against our Terms of Use or Community Guidelines, you can report the creator to our Trust & Safety team. Follow the steps outlined in this article to formally report a creator.